Please help with ParkingEye ticket at Loxford Clinic - read newbies, POPLA appeal, now DCBL notice

b06hengu

KeithP said:

b06hengu said:

B789 said:

When you say "save for the POPLA", are you saying you appealed through POPLA and, obviously, did not win. So, when you made your POPLA appeal, did you at any point make an admission of who the driver was? Not necessarily by name but maybe inadvertently by something you wrote?

Do you still have a record of what you wrote in your unsuccessful original appeal to the PPC and in your POPLA appeal? Do you have a copy of the adjudicators decision? Perhaps you could post pictures of those documents? (Redacted of your personal details and VRN. Everything else can stay) At least then we can have a look and see where you stand with regards to being sued as either the "driver" or the "keeper" or both.

So essentially, I feel like my case could be treated as if I didn't make contact with anyone at all and have just ignored everyone, including the PPC or POPLA - very frustrating...

Yes, that looks to be the case.
It simply isn't possible to appeal to PoPLA  without a PoPLA code. That code is supplied by the parking company when they reject your appeal.

So, just accept that no appeal to anyone has taken place.

Thank you for the clarification. It seems a bit silly now, but is it worth sending an appeal online to the PPC? Or should I just stay put for now? (I have confirmation that PE has received my change of address via email).

Coupon-mad

Agreed.  You did not appeal.  You can't do appeals like that!

Interesting if the PCN is non-POFA though.  Albeit, if it comes to defending a claim it would be best to forget that aspect and defend as admitted driver and show the efforts you went to in order to resolve the matter by asking the Clinic to cancel it.

If you get a LBC from DCB Legal or a LBCCC (ParkingEye's own version) make sure you respond and tell them everything you would have said in an appeal, including the fact you were driving and parked correctly (in a patient bay) and have repeatedly complained to the Clinic, because they verbally confirmed you were OK to park where you did and failed to draw any attention to any exempting keypad (assuming not keying in your VRM was your 'crime').

Don't let this eat away at you.  If it goes to a court claim, you'd win or they'll discontinue.

b06hengu

Coupon-mad said:

Agreed.  You did not appeal.  You can't do appeals like that!

Interesting if the PCN is non-POFA though.  Albeit, if it comes to defending a claim it would be best to forget that aspect and defend as admitted driver and show the efforts you went to in order to resolve the matter by asking the Clinic to cancel it.

If you get a LBC from DCB Legal or a LBCCC (ParkingEye's own version) make sure you respond and tell them everything you would have said in an appeal, including the fact you were driving and parked correctly (in a patient bay) and have repeatedly complained to the Clinic, because they verbally confirmed you were OK to park where you did and failed to draw any attention to any exempting keypad (assuming not keying in your VRM was your 'crime').

Don't let this eat away at you.  If it goes to a court claim, you'd win or they'll discontinue.

Thanks so much again, I still feel a bit silly about how I initially went about things but I have more confidence and peace of mind for the future. When (hopefully IF) I get any other letters then I’ll be back! I’ll fight these cowboys!

Coupon-mad

@b06hengu please don't go away whilst it is quiet apart from the silly noise of DCB!

We need all posters plagued by this industry to respond to the upcoming final Government Public Consultation. We MUST ram the nail in the coffin of the false £70 'DRA fee' add-on, that actually funds the court claim and toxic CCJ culture, as well as the DRA and roboclaim 'legals' gaslighting of people.

Please come back here when it opens, and you can make sure you don't miss the Public Consultation:

If you are not a regular reader, to be alerted you'll need to bookmark the thread by MSE_JC at the top of the forum and enable (on your profile) email alerts for bookmarked threads.

Then join us when the Consultation opens in a few weeks.

b06hengu

Coupon-mad said:

@b06hengu please don't go away whilst it is quiet apart from the silly noise of DCB!

We need all posters plagued by this industry to respond to the upcoming final Government Public Consultation. We MUST ram the nail in the coffin of the false £70 'DRA fee' add-on, that actually funds the court claim and toxic CCJ culture, as well as the DRA and roboclaim 'legals' gaslighting of people.

Please come back here when it opens, and you can make sure you don't miss the Public Consultation:

If you are not a regular reader, to be alerted you'll need to bookmark the thread by MSE_JC at the top of the forum and enable (on your profile) email alerts for bookmarked threads.

Then join us when the Consultation opens in a few weeks.

Great, post is bookmarked and I look forward to the consultation!

Umkomaas

Please be aware that DCB have two arms - DCB Limited and DCB Legal. The former is the debt collection arm, and unless you have lost a case in court and have not paid the judgment, DCB Limited are harmless to you - other than sending an array of 'scary' letters, threatening all sorts, but ultimately harmless and can be ignored. Of late, PE have been using them for what seem to be forlorn cases where they are having a last roll of the dice in the hope of collecting something.

The latter are the legal arm and are involved in the roboclaim operation of serving thousands of court claims on behalf of the private parking sector. Until a week or so ago, I'd have said that PE don't use DCB Legal as they have their own in house solicitors who are well capable of issuing their own claims - and have done so thousands of times previously, but there was just one claim which was fronted for PE by DCB Legal, not sure why that happened, but this sector is a strange world indeed.

In your case, I'd say it's highly unlikely that DCB Legal will get involved.  It could well be that the clinic you attended (and would likely be with whom PE have contracted) have expressly refused PE the right to sue their patients, which is probably why you're at where you're at, and I think you should sleep easy and not be overly concerned that this is going anywhere. 

However, if things pan out differently, we're here to help, come back if you receive a vanishingly unlikely letter from DCB Legal. 

IloveElephants

Umkomaas said:

Please be aware that DCB have two arms - DCB Limited and DCB Legal. The former is the debt collection arm, and unless you have lost a case in court and have not paid the judgment, DCB Limited are harmless to you - other than sending an array of 'scary' letters, threatening all sorts, but ultimately harmless and can be ignored. Of late, PE have been using them for what seem to be forlorn cases where they are having a last roll of the dice in the hope of collecting something.

The latter are the legal arm and are involved in the roboclaim operation of serving thousands of court claims on behalf of the private parking sector. Until a week or so ago, I'd have said that PE don't use DCB Legal as they have their own in house solicitors who are well capable of issuing their own claims - and have done so thousands of times previously, but there was just one claim which was fronted for PE by DCB Legal, not sure why that happened, but this sector is a strange world indeed.

In your case, I'd say it's highly unlikely that DCB Legal will get involved.  It could well be that the clinic you attended (and would likely be with whom PE have contracted) have expressly refused PE the right to sue their patients, which is probably why you're at where you're at, and I think you should sleep easy and not be overly concerned that this is going anywhere. 

However, if things pan out differently, we're here to help, come back if you receive a vanishingly unlikely letter from DCB Legal. 

 Thanks for sharing UMkomaas, I have received a letter from dcb "legal" chasing on behalf of PE for a pcn issued in 2019. I have asked PE for a full SAR, waiting on it and once I have dealt with my pending case with ukpc/dcbl I will tackle this one

Umkomaas

IloveElephants said:

Umkomaas said:

Please be aware that DCB have two arms - DCB Limited and DCB Legal. The former is the debt collection arm, and unless you have lost a case in court and have not paid the judgment, DCB Limited are harmless to you - other than sending an array of 'scary' letters, threatening all sorts, but ultimately harmless and can be ignored. Of late, PE have been using them for what seem to be forlorn cases where they are having a last roll of the dice in the hope of collecting something.

The latter are the legal arm and are involved in the roboclaim operation of serving thousands of court claims on behalf of the private parking sector. Until a week or so ago, I'd have said that PE don't use DCB Legal as they have their own in house solicitors who are well capable of issuing their own claims - and have done so thousands of times previously, but there was just one claim which was fronted for PE by DCB Legal, not sure why that happened, but this sector is a strange world indeed.

In your case, I'd say it's highly unlikely that DCB Legal will get involved.  It could well be that the clinic you attended (and would likely be with whom PE have contracted) have expressly refused PE the right to sue their patients, which is probably why you're at where you're at, and I think you should sleep easy and not be overly concerned that this is going anywhere. 

However, if things pan out differently, we're here to help, come back if you receive a vanishingly unlikely letter from DCB Legal. 

 Thanks for sharing UMkomaas, I have received a letter from dcb "legal" chasing on behalf of PE for a pcn issued in 2019. I have asked PE for a full SAR, waiting on it and once I have dealt with my pending case with ukpc/dcbl I will tackle this one

If the letter is from DCB  Legal, please tell us what the gist of it is. Are they giving you 14 or 30 days to respond to it?

Umkomaas

IloveElephants said:

Umkomaas said:

Please be aware that DCB have two arms - DCB Limited and DCB Legal. The former is the debt collection arm, and unless you have lost a case in court and have not paid the judgment, DCB Limited are harmless to you - other than sending an array of 'scary' letters, threatening all sorts, but ultimately harmless and can be ignored. Of late, PE have been using them for what seem to be forlorn cases where they are having a last roll of the dice in the hope of collecting something.

The latter are the legal arm and are involved in the roboclaim operation of serving thousands of court claims on behalf of the private parking sector. Until a week or so ago, I'd have said that PE don't use DCB Legal as they have their own in house solicitors who are well capable of issuing their own claims - and have done so thousands of times previously, but there was just one claim which was fronted for PE by DCB Legal, not sure why that happened, but this sector is a strange world indeed.

In your case, I'd say it's highly unlikely that DCB Legal will get involved.  It could well be that the clinic you attended (and would likely be with whom PE have contracted) have expressly refused PE the right to sue their patients, which is probably why you're at where you're at, and I think you should sleep easy and not be overly concerned that this is going anywhere. 

However, if things pan out differently, we're here to help, come back if you receive a vanishingly unlikely letter from DCB Legal. 

 Thanks for sharing UMkomaas, I have received a letter from dcb "legal" chasing on behalf of PE for a pcn issued in 2019. I have asked PE for a full SAR, waiting on it and once I have dealt with my pending case with ukpc/dcbl I will tackle this one

Please don't divert this thread by posting your issues on it. At first pass I assumed it was the OP who had received a DCB Legal letter, and responded accordingly (which I've now 'strike through' edited). Things can go seriously wrong if we are distracted. Don't forget we are speed reading/replying and dealing with dozens of cases every day and can sometimes miss who the author of specific posts is - as I did here. 

b06hengu

UPDATE - my parking ticket has been cancelled! After sending another email insisting that they email PE and CC me into the email as proof that they’ve actually gone and done it, different NHS property manager (not the useless one from the clinic) simply emailed a PE account manager to ask to cancel the ticket and they did! So quick and simple yet so frustrating that the clinic were so incompetent… I may have sent a petty email thanking the property manager and CCing the clinic property manager in, pointing out how easy it was to resolve…

I will be keeping an eye on the consultation when it comes out. Many thanks all for your support!