SSE FINAL BILL

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Hi,
I've searched the forum, but couldn't find a similar problem.
I was sent a final bill from SSE in Jan 2023, after having closed my account with them in March 2022. I was on a Pay-as-You-Go meter, then switched over to EDF's smart meter. No one at SSE warned me of any potential outstanding charges at that point, and I haven't heard anything from them until last month, claiming I owe £80.00 for outstanding charges. I queried this, called SSE on 3 occasions now ( an extremely laborious and time consuming effort ), trying to find out what these charges relate to, and asked for a written break down of it. I was promised this will be done in the future correspondence, however, I keep getting their reminders only, without any explanation regarding the charges. I hate ignoring warning letters in RED ink-it stresses me out. However, I don't want to be bullied into paying-up without being given a written explanation of how these charges were calculated.
Does this relate to anyone? Any wise advice would be greatly appreciated.

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  • Brie
    Brie Posts: 10,383 Forumite
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    Chances are the full explanation is on your online account with SSE.  Which I suspect you can't access as you are no longer their customer even if they are correct about you owing them money.  

    I would send them a letter (yes snail mail) asking again for clarification.  Ask as well for them to confirm that they will not take action of any sort until this has been provided and you have been given 30 days beyond that to set up a payment plan if required.  Have it highlighted on the envelop and on the letter itself as a complaint.  Be sure to get proof of postage (signed for or anything else isn't necessary)

    If they haven't responded or continue to send you red letters then after 6 weeks from the date of posting your letter I would escalate it to the ombudsperson saying they aren't responding.  
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • Robin9
    Robin9 Posts: 12,132 Forumite
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    Were y9u paying off a debt to SSE when you left them ?
    Never pay on an estimated bill
  • Jonboy_1984
    Jonboy_1984 Posts: 1,226 Forumite
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    Brie said:
    Chances are the full explanation is on your online account with SSE.  Which I suspect you can't access as you are no longer their customer even if they are correct about you owing them money.  
    SSE don’t have online accounts for prepayment meters -https://identity.sse.co.uk/register/your-account .

    The only web access is a basic app to top up meters via card payment…

  • simona_j
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    No, I wasn't
  • simona_j
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    Thank you Brie,

    I will try that.

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