John Lewis 5 year warranty on TV & Consumer Rights

goater78

To be honest I find this a bit surprising as only six months ago John Lewis replaced my 4 year old £3k 60 inch TV for free. Was very impressed with the service really. 

There was a bit of a debate over the stand as it was wall mounted and I threw the stand away but they let me off in the end. 

From a consumer rights point of view they’re probably offering you a fair offer but I always expect more from John Lewis. 

  

SpudGunPaul

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

Alderbank

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

Not even close.

According to Statista 'TV sets in homes by screen size UK'

c.75 million tv sets in use
Most common size 40-42"
76% of sets are smaller than 50"
only 5% larger than 59"

https://www.statista.com/statistics/438130/tv-sets-usage-in-homes-by-screen-size-in-the-uk/

goater78

Alderbank said:

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

Not even close.

According to Statista 'TV sets in homes by screen size UK'

c.75 million tv sets in use
Most common size 40-42"
76% of sets are smaller than 50"
only 5% larger than 59"

Twenty years ago I seem to remember a 32 inch TV being seen as being a big TV.  They seemed to look bigger when they were bulkier.  I put a 32 inch Samsung Frame in my office and it just looks tiny!

Manxman_in_exile

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

It's @diystarter7 ...     

photome

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

It is in the posters world.

they only do big

Gavin83

Alderbank said:

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

Not even close.

According to Statista 'TV sets in homes by screen size UK'

c.75 million tv sets in use
Most common size 40-42"
76% of sets are smaller than 50"
only 5% larger than 59"

https://www.statista.com/statistics/438130/tv-sets-usage-in-homes-by-screen-size-in-the-uk/

I'm genuinely surprised it's that low. We've got a 65" TV and I considered that perfectly normal. It's quite easy to pick up a bigger TV than this too.

TELLIT01

We still have 32" TVs and literally no space large enough to accommodate anything larger, due to the shape of the room.  As the room is also quite narrow, a large TV on the chimney breast wouldn't be any good either.

DullGreyGuy

Gavin83 said:

Alderbank said:

SpudGunPaul said:

diystarter7 said:

Hi OP

The 1k is good but only if you were considering changing you tv at year 5

OLED tv's have come down in price as we recently paid several k's for a Sony, top flight tv and its big, really big

So consider this - it your tv is realtively samll 55 or less, with the 1k plus a few hundred pounds you'd be able to get a very decent OLED for about 1600  - the sound is btter as well but for us and many, most use additional sound systems as all flat screen have limited sounds abilty

The other thing you could do is ask for the 1k and your tv back repaired and they ca kill the warranty on that when repaired and returned

Be aware that a new tv may require new wall brackets

Even cheaper OLED had really good pic quality when viewd via 4k/HD etc.


Thanks

Is a 55" tv relatively small?

Not even close.

According to Statista 'TV sets in homes by screen size UK'

c.75 million tv sets in use
Most common size 40-42"
76% of sets are smaller than 50"
only 5% larger than 59"

https://www.statista.com/statistics/438130/tv-sets-usage-in-homes-by-screen-size-in-the-uk/

I'm genuinely surprised it's that low. We've got a 65" TV and I considered that perfectly normal. It's quite easy to pick up a bigger TV than this too.

I suspect it depends on what metric you are looking at... the average size of screen bought today for the living room or the average size of every TV screen that people own in their home. The average for the later would be significantly reduced by all those that have 10 year old screens and those that have smaller TVs in their/kids bedrooms etc. 

If you looked at those being sold today for use in the lounge I would expect it to be much higher. 


As to the OP... they need to read their warranty policy and see what it states both about loan TVs (wouldnt be entitled to one under CRA rights) and if they are unable to repair the TV etc.  People always get confused about the CRA, the law doesnt say the retailer only has to return the 2nd hand value but entitles them to deduct for use. JL does this in a straight line depreciation (from my experience) where as the percentage discount from new on secondhand items much more follows a logarithmic curve with fast depreciation in early times and slow as it starts going to its base value.

The offer under the CRA seems more than reasonable, depending on the size of the TV its not far off the new price for the C2 at the moment (with the C3 being launched in March/April) and there is a marked improvement in OLED over the last 4-5 years. 

pinkshoes

good2talk said:

km1500 said:

what is the make and model of your TV - that might help.put a value on it

The model is LG OLED65E8PLA. 

It was top of the range LG models at the time of purchase. 

You can buy a second hand version of this from £500 to £750 ish so their £1000 refund seems quite a good offer given you've had nearly 4 years of use. I'd probably opt for this option.

Our Sony Bravia is about 22 years old now and just won't die!!! The picture is still amazing (apart from a cyan line of pixels down one side sometimes) so we just can't justify replacing it!