Refund for a faulty phone (new phone).

km1500

have yoy looked at the Blackview rugged phones eg

https://www.amazon.co.uk/dp/B0BB6S8GY1?tag=track-ect-uk-984572-21&linkCode=osi&th=1&psc=1&ascsubtag=ecSEPao112suldo8jx4p

tightauldgit

dargiejg said:

tightauldgit said:

If they actually told you that you couldn't return it then that's wrong - you absolutely could have rejected the item and returned it for a refund. 

Given where we are now then looking at the email they've sent you it only appears to 'suggest' that you send it for a repair so I'm not sure if that would be enough to constitute having refused your right to return it but certainly worth a try.

If you don't want the phone and it doesn't meet your needs then I would write a complaint to Nokia setting out the full story and hopefully they will help you out. I'm a bit surprised a company like Nokia is nickel and diming you over this so it may just be that someone with authority needs to step in and sort it.  

Every request I've made to get copies of the live chat transcripts have been ignored up to now.
Sadly they were where I was explicitly told I couldn't get a refund for a faulty phone before it got sent off to the repair centre.
The followup emails are more vague unfortunately.

I've asked for someone with authority to get in touch (ideally by talking directly on the phone) but I continue simply getting responses by individuals without looking at the full picture.

Don't just call or chat with online CS. Find the proper formal complaints procedure and use that. 

dargiejg

Jumblebumble said:

I find it extraordinary that a new phone wont work with M365

I've had a useful technical chat about setting up mail accounts with ActiveSync on the Nokia 800 Tough. Useful in that it confirmed the problem with the phone and not me (after 4 days of trying with multiple settings). The Nokia 800 Tough only uses "Basic Authentication". Microsoft widely publicised that they have been deprecating that for quite a while and disabling it permanently on tenants from the end of 2022. Microsoft now require all authentication to be "Modern Authentication" (OAuth) but the Nokia 800 Tough has never included that capability.

(Ref: techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437)