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Capita assessment

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  • peteuk
    peteuk Posts: 1,986 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Due to Covid all assessments that would have been face to face where carried out over the phone,  The process building up to the assessment and the assessment itself is exactly the same (obviously you cant do the physical assessments over the phone). 

    `If its a full assessment the questions will be the same as a face to face assessment.
    Proud to have dealt with our debts
    Starting debt 2005 £65.7K.
    Current debt ZERO.
    DEBT FREE
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    edited 25 February 2023 at 10:06AM
    venomx said:
    Got a telephone assessment soon. Are more people being assessed these days ? I've never had to have an assessment as such before - just the paper one to report any changes in circumstance 
    To me it seems like they wanted a bit more info before they made a decision. By calling you they would have thought that you could supply that info then and then. As they didn't get the info then, they put you down for a assessment.

    So I don't think it's down to more assessments, it's  more likely down to you being to busy to take the call.

     Initially ( when they phoned me out the blue ) I told them to phone me back half an hour later when I got home which they did... and then arranged for a " pre assessment " the following week which I had.  Phoning someone out the blue is called an unsolicited phonecall - especially when discussing someone's mental health or finances

    They then said after this, that I would have to have another assessment, of which they cancelled 2 hours before it was supposed to take place which I found seriously rude because I was preparing for it and then out of the blue cancelled it and rearranged it for another time.

    They seem to think it's ok to constantly send me reminders in the post ( ive had about 5 reminders in the past 2 and a half weeks ) and constantly SMS messaging me.

  • poppy12345
    poppy12345 Posts: 18,880 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper
    The "pre assessment" which doesn't really exist. Was most likely them wanting some answers to questions to see if a paper based assessment could be completed. As you now need a proper assessment then they clearly couldn't get enough of information to complete the paper based assessment.

    venomx said:
    they cancelled 2 hours before it was supposed to take place which I found seriously rude

    Cancellations do happen, especially if an assessor is off sick. Luckily you weren't on your way to an assessment centre when they rang to cancel. (this happened to me once)
  • What I would do is have 2 phones to hand, one with a recording app.
    Push record on first phone and turn loud speaker on the other.
    Don’t trust them, to be honest I don’t trust anyone. 😜
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    Had my assessment and I'd say it went well. The lady over the phone was actually quite friendly and helpful
  • ayupmeduck
    ayupmeduck Posts: 224 Forumite
    Seventh Anniversary 100 Posts Name Dropper
    If all people refused to answer a few questions unless already arranged, it would make the back office staff's work easier and anyone they needed just a little information from would just go to full telephone assessment, line.
    Debt £7976 | Savings £350Aims: Buy first home 2026-8. £20k deposit
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