Email subject line cause threads to not thread in inbox 30 January at 11:51AM in Site feedback 1 reply 42 views

someone

When MSE upgraded the forums the emails went from

Reply to thread '[THREAD]'

to

[MoneySavingExpert Forum] [USER] commented on [THREAD]

However this has caused gmail to incorrectly thread the messages. Instead of threading them in order they are grouped by each poster!. This causes lots of clutter and prevents reading any conversations with full context when subscribed.

Please can you update the subject to something like "[MoneySavingExpert Forum] New comment on [THREAD]" so email clients can thread the messages correctly. It would really help reduce inbox clutter and help users keep up with their subscriptions with less stress.

MSE_James

Hi @someone  - thanks for raising this issue - our forum software providers are making some improvements to notifications in the coming months - we'll keep your comments in mind when looking at what they are introducing.