Email subject line cause threads to not thread in inbox

in Site feedback
1 reply 42 views
someonesomeone Forumite
798 Posts
Part of the Furniture 500 Posts Name Dropper
When MSE upgraded the forums the emails went from

Reply to thread '[THREAD]'


[MoneySavingExpert Forum] [USER] commented on [THREAD]

However this has caused gmail to incorrectly thread the messages. Instead of threading them in order they are grouped by each poster!. This causes lots of clutter and prevents reading any conversations with full context when subscribed.

Please can you update the subject to something like "[MoneySavingExpert Forum] New comment on [THREAD]" so email clients can thread the messages correctly. It would really help reduce inbox clutter and help users keep up with their subscriptions with less stress.


  • MSE_JamesMSE_James Community Admin
    707 Posts
    500 Posts Second Anniversary Cashback Cashier Newshound!
    Community Admin
    Hi @someone  - thanks for raising this issue - our forum software providers are making some improvements to notifications in the coming months - we'll keep your comments in mind when looking at what they are introducing.
    Official MSE Forum Team member.
    Please report all problem posts to [email protected]
Sign In or Register to comment.
Latest MSE News and Guides

Martin and MSE campaign win

April's 20% energy price guarantee hike postponed

MSE News

Childcare budget boost

More support for children from nine months and those on Universal Credit

MSE News

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools