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Auto Aid problems
edited 27 January at 11:23AM in Motoring
9 replies 260 views
I recently went to join Auto Aid, I put in the payment details which went through, I then was asked to fill in some details about my car (date bought and registered I think) I couldn't remember these and it wouldn't let me complete the apllication process as the button was greyed out. As it was a personal policy I thought this was superflous and so cancelled the application by closing the window.
I didn't receive any confirmation email so joined another service elsewhere. AutoAid then took my payment even though I hadn't completed the application and they now wont refund me without taking a £15 processing fee. They are probably the most unpleasant company I've ever had to deal with and have been hung up on twice.
They have also now refused a refund as I said I am making a complaint to the insurance Ombudsman about this.
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Is Auto Aid actually an insurance policy? Some breakdown covers arent and therefore have no rights to go to the FOS
But you still need to register your vehicle details at the start of the policy-this can then be modified online if necessary.
I'm guessing that this is to prevent people 'sharing' their policy across other vehicles that they don't actually own or run.