Halifax OTP SMS

jrh22542254

MikeJXE said:

Have you tries switching your device off and back on to force a restart ? 

Yes done this several times. Will do so again to be certain. Also updated to iphone latest operating system.

jrh22542254

jrh22542254 said:

MikeJXE said:

Have you tries switching your device off and back on to force a restart ? 

Yes done this several times. Will do so again to be certain. Also updated to iphone latest operating system.

Just switched my phone on/off and still no OTP. So in summary same problem Halifax/YBS/Virgin. Now trying all my other accounts. So appears to be a common issue for me? 

flaneurs_lobster

jrh22542254 said:

flaneurs_lobster said:

Are you receiving "normal", non-OTP texts?

No nothing at all.

You've hijacked a thread that's specifically about (not) receiving Halifax OTP messages to ask about not receiving SMS messages of any kind. You could try asking on the Mobiles forum.

jrh22542254

jrh22542254 said:

MikeJXE said:

Did you delete cookies and browsing history 

Yes done this and when I called both Virgin and YBS they said that OTP texts had been issued their end. Now just tried my Halifax online account and same issue , no OTP. Will try Nationwide shortly. 

Nationwide OTP works ok.
Spoke to Halifax who have a raised a case after trying all the normal solutions. 
Recommend CompulsiveSaver tries other accounts with other providers to see if the same problems exists. Then call Halifax customer services and raise a case like I have done.

MikeJXE

I have no idea regarding Android or Windows but if you are using iPhone/iPad or Mac

Have you got a good connection wifi or cellular 

If you have iPhone and iPad do the SMS not come on both ? 

Have you switched something off maybe by accident ? 

The same if you are on a Mac

You can always call Apple support now matter how old your device is. 

jrh22542254

MikeJXE said:

I have no idea regarding Android or Windows but if you are using iPhone/iPad or Mac

Have you got a good connection wifi or cellular 

If you have iPhone and iPad do the SMS not come on both ? 

Have you switched something off maybe by accident ? 

The same if you are on a Mac

You can always call Apple support now matter how old your device is. 

Thanks , just called sky customer support and their solution is to send me a new sim. Will see if this works.