Section 75 Financial ombudsman says not eligible complainant

3 Posts
in Credit cards
Hello,
I raised a complaint with the FO against american express for an online course to grow my business. The company offered a 30 day money back guarantee and I cancelled within 17 days because there were parts missing- it was mis-sold and not as described but they refused to refund me saying I didn't complete the course.
I used my personal card as I don't have a company card but the ombudsman has now said I am not an eligible complainant because I am a Director and used my personal card.
Anyone else been told this or offer any advice?
Thanks
I raised a complaint with the FO against american express for an online course to grow my business. The company offered a 30 day money back guarantee and I cancelled within 17 days because there were parts missing- it was mis-sold and not as described but they refused to refund me saying I didn't complete the course.
I used my personal card as I don't have a company card but the ombudsman has now said I am not an eligible complainant because I am a Director and used my personal card.
Anyone else been told this or offer any advice?
Thanks
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Replies
Was it a professional course or a hobby? Who was named on the invoice?
What was the exact wording from the Financial Ombudsman? What is the size of the company you are a director of (revenue and headcount)?