Issues with transferring balance from Capital One card

As the title suggests, I'm having trouble transferring my current balance from my Capital One card to my new card (0% APR on balance transfers).

The card has been suspended for a while as just been paying the minimum amount, so it won't let anything happen on the account except for payments. Because the transfer uses the card details, it fails.

The only option via account management is to set up a repayment, but the only choice is a 1 month settlement for £30 more than the account balance, the next chunk of balance interest for the next statement is less than £10 which doesn't account for it!

I've spoken to Capital One (Over 3hrs so far!) and asked if they can manually set a repayment plan so that I can clear the account and close it. The first rep tried saying they can't, nor can I use a credit card to pay the account (it's a complete transfer not a payment) escalating it to the supervisor resulted in being told if I ring the new supplier and request it over the phone rather than via the app, it will definitely go through - I said that I can't see how when the card is still deactivated. 

The supervisor spent half an hour on and off hold speaking to her manager who has told her that, and if not then the only other option is to pay more each month and clear it off sooner! I managed to not swear at that response and replied saying I'm paying as much as I can, but the interest is still bumping it up hence transferring to a 0% card (She was surprised I was paying interest on a suspended account but wouldn't go into more details, so if anyone knows if that's the case it would be appreciated so I can claim it back!)

Has anyone had a similar experience, or any advice on how to proceed? I'll be phoning the new supplier in the morning when they open but I know it's just going to be a waste of time..

Comments

  • The 0% card provider will process the BT - it's simply a payment.

    It sounds as if you've been trying to do it via Capital One, which is obviously the wrong way round.

    If your card is just suspended and the account isn't defaulted, it's fine for them to still be charging interest  They just feel you've spent enough of their money for the time being, so want to stop further spending.
  • grumbler
    grumbler Posts: 58,629 Forumite
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    ...it won't let anything happen on the account except for payments. Because the transfer uses the card details, it fails.
    A bank transfer with the card number as a reference is one of common was of making payments.

  • born_again
    born_again Posts: 14,363 Forumite
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    grumbler said:
    ...it won't let anything happen on the account except for payments. Because the transfer uses the card details, it fails.
    A bank transfer with the card number as a reference is one of common was of making payments.

    Except you can't balance transfer that way.
    Life in the slow lane
  • The 0% card provider will process the BT - it's simply a payment.

    It sounds as if you've been trying to do it via Capital One, which is obviously the wrong way round.

    If your card is just suspended and the account isn't defaulted, it's fine for them to still be charging interest  They just feel you've spent enough of their money for the time being, so want to stop further spending.
    I've not been trying to do it via Capital One, but via the new cards app - more specifically the balance transfer section. It needs the capital one cards details to process, but with the card suspended it won't process through. As I said, the only option within Capital One to reactivate the card is to accept their payment plans, but the only one they're offering is £30 more than the account balance!
  • born_again
    born_again Posts: 14,363 Forumite
    First Anniversary First Post Name Dropper
    The 0% card provider will process the BT - it's simply a payment.

    It sounds as if you've been trying to do it via Capital One, which is obviously the wrong way round.

    If your card is just suspended and the account isn't defaulted, it's fine for them to still be charging interest  They just feel you've spent enough of their money for the time being, so want to stop further spending.
    I've not been trying to do it via Capital One, but via the new cards app - more specifically the balance transfer section. It needs the capital one cards details to process, but with the card suspended it won't process through. As I said, the only option within Capital One to reactivate the card is to accept their payment plans, but the only one they're offering is £30 more than the account balance!
    So accept the payment plan...
    Given you are doing a balance transfer. It will make no difference.
    Life in the slow lane
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