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eBay buyer denies delivery despite tracking confirmation. Worth pursuing small claim?

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I sold an item to a buyer on eBay in November. Value £150.
Parcel was initially delayed, buyer opened an Item not Received case and I refunded her before case was escalated.
Next day parcel was delivered.
Buyer denies this, despite her name provided by courier as a recipient. She said she was home all day and no parcels were delivered.
I opened an investigation with carrier, who after 2 weeks sent me a confirmation again that the parcel was delivered at a right address to the recipient.

Is this something worth pursuing in small claims court? Value is quite high for me and I have 2 confirmations from courier.
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Comments

  • GrubbyGirl_2
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    I would if it was me and to be frank I'd do it for a lesser amount as I hate dishonest people.  Advise her that you will be doing that and are confident that you will win as you have confirmation from the carrier that they delivered to her.  Also point out that she will get a CCJ against her which will impact her credit score and will likely mean she will not get credit on the future.  Does she really not want to return it and risk that?
  • ssg765
    ssg765 Posts: 5 Forumite
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    She absolutely denies she ever received it. She's responsive though, I just wonder if carrier confirmation is enough of an evidence in the court's eyes?
  • Miser1964
    Miser1964 Posts: 283 Forumite
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    Try a 'letter before action' which may prompt the buyer to "remember" the delivery
  • summer_daze009
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    ssg765 said:
    She absolutely denies she ever received it. She's responsive though, I just wonder if carrier confirmation is enough of an evidence in the court's eyes?
    Despite the courier confirming that they delivered it, unless the recipient signed for it or they have a photo of the parcel inside an open door, what proof is there? They may have left it outside and therefore could have been stolen
  • ssg765
    ssg765 Posts: 5 Forumite
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    ssg765 said:
    She absolutely denies she ever received it. She's responsive though, I just wonder if carrier confirmation is enough of an evidence in the court's eyes?
    Despite the courier confirming that they delivered it, unless the recipient signed for it or they have a photo of the parcel inside an open door, what proof is there? They may have left it outside and therefore could have been stolen
    Well that's why I asked the courier to investigate and they confirmed it was delivered and received and signed for by my customer. There's a signature, but just some unintelligible scribble, I cannot make out a single letter from it.
  • summer_daze009
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    That doesn’t necessarily mean it’s not her signature, but if she did sign for it then I’m surprised she’s denying receiving it. I’m also surprised that if she’s really that dishonest she would be responsive. People like that normally just ignore you. 
  • Spoonie_Turtle
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    ssg765 said:
    ssg765 said:
    She absolutely denies she ever received it. She's responsive though, I just wonder if carrier confirmation is enough of an evidence in the court's eyes?
    Despite the courier confirming that they delivered it, unless the recipient signed for it or they have a photo of the parcel inside an open door, what proof is there? They may have left it outside and therefore could have been stolen
    Well that's why I asked the courier to investigate and they confirmed it was delivered and received and signed for by my customer. There's a signature, but just some unintelligible scribble, I cannot make out a single letter from it.
    I wonder if it's possible to get the GPS data for the delivery, see whether it's at their address or not.
  • theoretica
    theoretica Posts: 12,348 Forumite
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    Quite recently I had the postman deliver a signed for package - handed me the gadget to scrawl something on with my finger, then the packet - which was clearly and correctly addressed to the next street over.  If I had accepted it, what are the chances an investigation would find it had been delivered correctly? 

    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • diystarter7
    diystarter7 Posts: 5,202 Forumite
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    Hi Op

    Sorry about that

    Please consider that facts can be stranger than fiction

    What does the profile of the buyer tell you - are they long standing ie 10 yrs plus and their feedback is it excellent like mine as a buyer as at times you can get hints.

    Contact ebay and seek their guidance
    Contact delivery people and seek their guidance
    Then on the above act as you feel is right

    On two ocassions one by the post man and other a delivery service handed us stuff as ours and it was only me noticing it was not ours that it went to the right address. Even if i had nt noted at the time I would have noted it later but not everyone returns stuuf - so there is a chance the buyer did not get it

    Thnaks
  • ssg765
    ssg765 Posts: 5 Forumite
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    I wonder if it's possible to get the GPS data for the delivery, see whether it's at their address or not.
    It was posted with UPS, I do not think they record coordinates
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