Collection code??

Dark_Star

I have only bought a few collection only items but…each time the code showed in the Ebay app on my phone but not on my laptop. 

There is usually 6 digit code that can be keyed in by the seller to confirm collection done & or a QR code which presumably they scan somewhere…

On a recent collection the seller didn’t ask for any details but I sent them the 6 digit code to update their end. It didn’t show as item collected until they’d done that. 

Hope that helps. ( Never requested a code ).

GadgetGuru

GrubbyGirl_2 said:

IftiBashir said:

Don't ever pay cash on collection if you can avoid it with an eBay purchase. 

Several years ago I purchased a printer via eBay and paid cash on collection. The seller had many positive feedback and seemed to have many units available, all selling with good feedback left from all buyers. He asked me to meet him outside a post office down his road, which I did. Printer was sealed in box and I paid cash and took the printer away. 

Printer itself was new, sealed, and worked perfectly fine. 

About 2 months later it stopped working. Contacted the manufacturer who informed me it was purchased via a subscription based service - so I would need to sign up to a subscription which would send me ink bottles etc when the printer was low. I said I didn't want this - I didn't use it enough to justify paying for a service I don't need, but as the printer was programmed this way there was nothing they could advise other then to return it to the place of purchase!

In essence the seller purchased via a subscription service so got the printer cheap, then sold it to me [and others], and cancelled the subscription some time later, leaving me with a large paperweight!

From all the negative feedbacks he was now getting, other buyers were able to get their money back via eBay - I was stuck since I had paid cash. He blocked me from calling him and that was that. Lesson learnt - always pay via eBay and then go pick up teh item. At least you have some protection this way. 

You won't have any protection 2 months later unless it's a business seller and you deal with it directly.  Ebay wouldn't touch this

PayPal would - and back then this was the main method of payment as managed payments hadn't been introduced. 

martindow

IftiBashir said:

GrubbyGirl_2 said:

You won't have any protection 2 months later unless it's a business seller and you deal with it directly.  Ebay wouldn't touch this

PayPal would - and back then this was the main method of payment as managed payments hadn't been introduced. 

Even two months later?  As soolin said a few posts back there is a 30 day limit for making claims.

soolin

I was referring to the quoted post which mentioned ebay refunding. Assuming paypal was used, and I was surprised how little it is used now, then there is a 180 day limit on SNAD claims, however there is a requirement to show it was SNAD, as they do not offer warranties or guarantees on goods. Assuming a claim was successful via paypal then buyer would need to return the printer fully tracked at their own cost- which might make this an expensive return.

Either way paypal would leave the buyer out of pocket.

Spoonie_Turtle

soolin said:

I was referring to the quoted post which mentioned ebay refunding. Assuming paypal was used, and I was surprised how little it is used now, then there is a 180 day limit on SNAD claims, however there is a requirement to show it was SNAD, as they do not offer warranties or guarantees on goods. Assuming a claim was successful via paypal then buyer would need to return the printer fully tracked at their own cost- which might make this an expensive return.

Either way paypal would leave the buyer out of pocket.

Didn't they change the rules so that sellers had to cover the cost for SNAD returns? 

soolin

Spoonie_Turtle said:

soolin said:

I was referring to the quoted post which mentioned ebay refunding. Assuming paypal was used, and I was surprised how little it is used now, then there is a 180 day limit on SNAD claims, however there is a requirement to show it was SNAD, as they do not offer warranties or guarantees on goods. Assuming a claim was successful via paypal then buyer would need to return the printer fully tracked at their own cost- which might make this an expensive return.

Either way paypal would leave the buyer out of pocket.

Didn't they change the rules so that sellers had to cover the cost for SNAD returns? 

it was actually the opposite. Paypal used to offer 'returns on us' for buyers that signed up in advance, but that was removed last year.

Spoonie_Turtle

soolin said:

Spoonie_Turtle said:

soolin said:

I was referring to the quoted post which mentioned ebay refunding. Assuming paypal was used, and I was surprised how little it is used now, then there is a 180 day limit on SNAD claims, however there is a requirement to show it was SNAD, as they do not offer warranties or guarantees on goods. Assuming a claim was successful via paypal then buyer would need to return the printer fully tracked at their own cost- which might make this an expensive return.

Either way paypal would leave the buyer out of pocket.

Didn't they change the rules so that sellers had to cover the cost for SNAD returns? 

it was actually the opposite. Paypal used to offer 'returns on us' for buyers that signed up in advance, but that was removed last year.

I know they did (made use of it myself on several occasions) but I thought they changed the rules for SNAD claims - at the time I assumed it was partly to reduce Returns On Us claims. 

Maybe it was mooted but not implemented.  Or I imagined it!

...

Okay I've checked at the source and the terms currently state 
"You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur."
https://www.paypal.com/uk/webapps/mpp/ua/buyer-protection

For genuine cases that's quite bad, because nobody should be out of pocket for something they've been mis-sold.  But it should at least deter false claims.

Sorry for the confusion. 

soolin

 I meant to check myself when I had a moment as things do change all the time and there’s very little ‘chatter’ about PayPal any more, so always possible I missed something important. 

It is an interesting conundrum though and I suppose means SNAD claims via PayPal are more likely for more expensive lighter items and not heavy cheap items.