Mobile phone contract rejected

clt1979

Any ideas on the the following scenario please?

Signed the wife up for a new O2 contract a couple of months ago. All fine. When I tried to get one for myself I was rejected? My credit score is 999/999 and 1000/1000 on two different credit sites. My bank says no problems and no response from email addresses provided by phone company. Tried again today for three mobile and got the same. Yet when talking to the live chat, they did a check and I passed but can’t offer a good deal. This is bizarre and there seems to be no explanation or way of getting an answer. I even tried getting another contract using my wife’s details again. But no joy.

born_again

That credit score means nothing. It's made up by the CRA's

I take it that the 02 contract is showing on there? As well as nothing that should not be. All address details up to date, voting register etc?

Could be the fact that you have just taken one out is spooking them.

clt1979

The O2 was on my wife’s. Mine is clear, no flags at all. 

flashg67

I have a similar 'credit score' and 3 rejected me in the recent past. Pushed me towards buying the phone outright and a sim only contract which I've stuck with since

ProDave

O2 do seem a bit odd.

I was with O2 for a long time.  Moved house with them and informed them of the new address.  All okay so far.

I then tried a different provider but it did not work out, so I tried to move back to O2.  Sorry your address is not registered.  Erm yes it is, it is just you with an out of date database.  Even explaining that we were with them before at this address that they think does not exist did not help.  I went elsewhere.

sdduk

clt1979 said:

The O2 was on my wife’s. Mine is clear, no flags at all. 

Don't go trying more mobile company's because everytime you apply they do a hard search on your credit file and that stays on your file and will bring your credit score down....you should now leave it for about 6mths before applying again for any credit.

MorningcoffeeIV

sdduk said:

clt1979 said:

The O2 was on my wife’s. Mine is clear, no flags at all. 

Don't go trying more mobile company's because everytime you apply they do a hard search on your credit file and that stays on your file and will bring your credit score down....

A drop in the pretend score doesn't make any difference to anything.

Another search or two won't be a problem on a well managed file.