Mis-Sold Car By Company Dealership

xqzmp703

eskbanker said:

xqzmp703 said:

Thanks and most importantly my complaint is mis-selling. My main issue is water leakage in the car which can lead to several issues - most importantly safety. And the problem is you can't just drive the car and find it out. You need to leave it outside in the rain to find out that issue. 

Mis-selling isn't really a helpful term here, unless you can demonstrate that the dealer knew it was faulty and deliberately misrepresented its condition - the main thing to focus on is exercising your consumer rights to achieve a satisfactory resolution, rather than trying to label the sale as mis-selling....

Warranty is 100% mis-selling because I was told I can go to any Nissan dealer even got it in writing (e-mail from dealership) and when local dealership refused they are not ready to help on that.

I understand that dealership did not know at first place however they should also understand this is not common engine fault or other issue which can be fixed through warranty. Massive water leakage (God knows for how long it is there) can cause corrasion or rust inside the car and even in electric circuits. I have asked them how they will assure this problem have not caused any other issues and they are not bothered responding to that email. 

born_again

If Nissan is anything like Kia when Stop/start is not in the range to work, you get a yellow warning light. It is not a fault, just telling you it will not operate.

Alderbank

born_again said:

If Nissan is anything like Kia when Stop/start is not in the range to work, you get a yellow warning light. It is not a fault, just telling you it will not operate.

My Kia shows a green 'A' when stop/start kicks in and a yellow 'A' when it's not in the range to work. Probably yours is the same.
However the OP says his car shows fault "Auto Start/Stop System fault". That sounds different.

Aylesbury_Duck

Even if the warranty was mis-sold, is that reasonable grounds on which to reject the car? I think you're clutching at straws here, there's little prospect of the dealer taking back a car after two months and 1100 miles for faults that don't appear to be serious.

I suppose that since they'd be able to reduce the refund slightly to reflect the 1100 miles driven, and rhat used prices are holding up well, they might buy it back and resell it at a profit, but I doubt they'd want the hassle.

TadleyBaggie

I used to get that message on a Qashqai, turns out I was always slightly pressing down on the clutch. Fixed my driving behaviour and bingo the problem went away.

xqzmp703

Aylesbury_Duck said:

Even if the warranty was mis-sold, is that reasonable grounds on which to reject the car? I think you're clutching at straws here, there's little prospect of the dealer taking back a car after two months and 1100 miles for faults that don't appear to be serious.

I suppose that since they'd be able to reduce the refund slightly to reflect the 1100 miles driven, and rhat used prices are holding up well, they might buy it back and resell it at a profit, but I doubt they'd want the hassle.

Sorry if i didn't post my question right - my main problem is not start/stop issue.
As previously explained my concern is massive water leakage - when I say massive it means I  soaked out almost bucket of the water from underneath driver and passenger seats. Any system/sensor fault is fair enough to be dealt with warranty but water leakage ? especially when they are not ready to take any future responsibility of what that leakage has caused to electric systems. 
Dont think forum allows me to post a video however just sharing some images to show the extent of problem. 


 

Aylesbury_Duck

It's booked in in the next day or so, isn't it? Wait until it's been inspected and the problem diagnosed. It could be something trivial like a split door seal, or a tiny hole in the windscreen seal. Something like that would be easily fixed and not grounds for rejection.

I think you're probably going to have to accept that you're stuck with this car unless you sell it.

macman

It's not 'mis-selling' unless you asked if the car was water-tight and the dealer told you it was. I rather doubt if you asked that question. No car, new or used, comes warrantied as fully fault-free.
You have an absolute right to reject in the first 30 days, but that ship has sailed. 'I was on holiday' and 'I didn't notice' don't extend that 30 day period. Why would they? 

TELLIT01

Stop/Start issues are more often than not caused by a low battery charge, and therefore easily corrected.  In what way is the vehicle not safe?  Water ingress could be something as simple as a door seal being damaged, and is again easily corrected.

LeRedoute

xqzmp703 said:

eskbanker said:

xqzmp703 said:

Thanks and most importantly my complaint is mis-selling. My main issue is water leakage in the car which can lead to several issues - most importantly safety. And the problem is you can't just drive the car and find it out. You need to leave it outside in the rain to find out that issue. 

Mis-selling isn't really a helpful term here, unless you can demonstrate that the dealer knew it was faulty and deliberately misrepresented its condition - the main thing to focus on is exercising your consumer rights to achieve a satisfactory resolution, rather than trying to label the sale as mis-selling....

Warranty is 100% mis-selling because I was told I can go to any Nissan dealer even got it in writing (e-mail from dealership) and when local dealership refused they are not ready to help on that.

I understand that dealership did not know at first place however they should also understand this is not common engine fault or other issue which can be fixed through warranty. Massive water leakage (God knows for how long it is there) can cause corrasion or rust inside the car and even in electric circuits. I have asked them how they will assure this problem have not caused any other issues and they are not bothered responding to that email. 

No, it isn't.

It's somebody making a mistake and not registering it on the system.

You'll generally get a far better response from companies (who, lest you forget are just a collection of people) if you don't insert irrelevant buzzwords into a complaint to try and illicit a "better" response from them. In fact, doing so usually gets you a far worse response.