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BA flight change

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  • eskbanker
    eskbanker Posts: 37,067 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    eskbanker said:
    Caz3121 said:
    rach2893 said:
    The flight number is the same, flight time has changed by an hour & a half.
    I think that is part of the confusion, your initial post said they had cancelled the 8pm flight but it seems that they have rescheduled it (probably as part of the winter to summer timetable change) I think they operate differently for cancellations and reschedules
    BA treat 2 hours as a significant change https://www.moneysavingexpert.com/travel/flight-changes/
    not ideal but you can change your flight for free on the day of travel as long as there are seats on the earlier flight https://www.executivetraveller.com/how-to-change-to-an-earlier-british-airways-flight-at-no-cost
    Those links probably ought to be treated with caution, in that they were both published in 2019, given all that's happened since then!  I haven't found any definitive BA statement but it does look like it went back last summer to a flight still needing to be rescheduled by more than two hours to warrant a free change (having been loosened during Covid), but don't know if on-the-day flexibility is still an option, maybe more likely for Club Europe than cattle class?

    If OP's flight time has only been moved by an hour and a half, it would seem unlikely that there's any claim against BA, or the right to a free change in advance if they're declining this with full sight of applicable fare conditions.
    For some reason "significant change", which the T&Cs of carriage say is required to trigger the resolutions is not a defined term and scan reading I cannot spot any timescale given.

    Looking at https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines?clickref=1101lwuICdT4&DM1_Channel=AFF&DM1_Campaign=UKI_GB_EN_PHG_ALWAYSON&DM1_Site=PHG&dclid=CKPC1aia1_wCFZrQ1QodsGUCcw#schedule which is a guide for travel agents booking BA flights etc it states it must be more than 120 minutes... if the OP has gone from exactly 8pm to exactly 10pm they are literally 1 second short of being a significant change.
    As per the top of these quotes, OP's flight was changed by an hour and a half, not the two hours initially stated.
  • Thanks everyone, looks like I’ll have to suck it up and pay the difference or book a night in London!
  • Caz3121
    Caz3121 Posts: 15,832 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    rach2893 said:
    Thanks everyone, looks like I’ll have to suck it up and pay the difference or book a night in London!
    or change it on the day for free (any time after midnight)
  • Ballard
    Ballard Posts: 2,980 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    BA cancelled a flight of mine last year which lead to me booking a hotel near Heathrow to get the new early morning slot. I complained and they credited me with 10,000 Avios. If you collect Avios it’s worth you complaining about the inconvenience even if you don’t get cash back. 
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