Fault One Week After Being Fixed
Looking through the forums, there seems to be different takes on Consumer Rights where a repair is done under warranty. I suppose every case is different, but my case is as follows:
Boiler broke. Engineer came out. Replaced the part. Said 100% that it’s now fixed (I’m not going to hold anyone to say it’s 100% fixed so that’s by the by). I paid my bill – all good.
7 days later, the same fault occurs. I’m guessing that it’s the same part that has only just been replaced that's gone faulty.
So my take on it is is that if it’s the same part, there should be no charge on the replacement part. However, what are my consumer rights in terms of paying another call out fee and / or paying him for work carried out for coming back to replace the part he replaced initially?
If it is a new fault and a new part that has broke, that’s just unlucky on my part I guess and I will have to pay for the part, call out charge etc for it to be fixed. Is this correct also?
Quick recap – if a part has been replaced and gone faulty less than a week later, what should I be paying?
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What has the technician said when you rang him about the new problem? What does the warranty say about the situation?
Hi – thanks for the reply. Makes total sense. I’ve not managed to get through to the technician yet. He’s fully qualified and comes highly recommended by someone I trust who’s also in the trade so although this is a little troublesome, I’m not panicking yet (I only rang him yesterday night to be fair).
As for the warranty, it’s just a part for an old boiler – the boiler is way out of warranty. So, it’s a case of the part is under warranty not the boiler. I’m guessing the warranty for the part is whatever a standard warranty is under someone’s consumer rights (which will be a lot more than one week??).
They could, for example, just refund you and walk away.
What's your answer to post number 2?
In which case your consumer rights I would assume would come down to whether an engineer should have been reasonably expected to diagnose the fault properly the first time and what the difference in cost would be had they fixed it the first time. it may also come down to what you actually contracted the engineer to do - 'supply and fit part X' vs 'fix the boiler'
If you're reasonably confident the technician is above board then I'd let them respond and take a look at it and see if what they say sounds reasonable.
I was just curious what consumer rights were involved when an engineer has fixed something and it looks like it might be the fixed part that has gone faulty so quickly after.
Everyone has been very helpful and I hope that others learn something from this too.