HMD/Nokia refusing refund
in Consumer rights
4 replies 222 views
I ordered a mobile phone directly from HMD/Nokia (based in Finland?) back in October. I missed the initial delivery attempt by DHL so it was delivered to my local corner shop. It took a few days to get a collection code from DHL but when I did the shop said they couldn't find it. After some phone calls and many emails DHL have said they consider it lost and to ask for a refund from HMD/Nokia but they are refusing liability and say I have to make a claim with DHL. Because of the stalemate I have tried to do a chargeback with my bank (Chase) who intially said the seller had until 25th December but that day passed and they just keep saying they are investigating. All three have said my case has been "escalated" but here I am approaching three months since I placed my order with no phone and no refund.
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