Remove Halifax App without access to account via the App.

phillw

MikeJXE said:
No I don't and wouldn't know how the phone distinguishes between the two

You would have to setup multiple users, which on an ipad is something they charge businesses and schools for & so I don't think it's possible to do it for free.

Some/all? android phones and tablets support multiple users.

molerat

I can't see why deleting the app or clearing the storage would stop you setting up a different user account.  The only problem could be using the same phone number for 2FA which would likely need to be deleted from the old account through on line banking.

k_man

molerat said:

I can't see why deleting the app or clearing the storage would stop you setting up a different user account.  The only problem could be using the same phone number for 2FA which would likely need to be deleted from the old account through on line banking.

I think the OP wants to be able to switch between 2 accounts:

pfpf said:

MikeJXE said:

Strange that I have Halifax with access from my mac and iPhone 

Plus I have the app on both with access 

All link together Face ID fingerprint ID so simple 

yes. but you couldn't have 2 different logins on one phone, i.e yourself and a partner.

Repeatedly resetting the app would be cumbersome, and may trigger some security alert at the bank end.

pfpf

hi all. no, i just wanted the old profile off as it wasn't mine. all sorted now, the other person has kindly logged back in and then "de-registered" the phone from their account within the account settings. i am now using it with my login.

hoc

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

molerat said:

I can't see why deleting the app or clearing the storage would stop you setting up a different user account. 

That was the obvious solution.

Band7

hoc said:

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

You can delete the app but if you haven't previously de-registered it, you cannot then use a re-installed app with a different login.

pfpf

Band7 said:

hoc said:

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

You can delete the app but if you haven't previously de-registered it, you cannot then use a re-installed app with a different login.

summed up perfectly and was my issue that was resolved as per last post.

k_man

pfpf said:

Band7 said:

hoc said:

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

You can delete the app but if you haven't previously de-registered it, you cannot then use a re-installed app with a different login.

summed up perfectly and was my issue that was resolved as per last post.

Was this the case even after uninstalling/clearing data?
(Just wondering if this is an app side setting, or at the bank end)

Band7

k_man said:

pfpf said:

Band7 said:

hoc said:

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

You can delete the app but if you haven't previously de-registered it, you cannot then use a re-installed app with a different login.

summed up perfectly and was my issue that was resolved as per last post.

Was this the case even after uninstalling/clearing data?
(Just wondering if this is an app side setting, or at the bank end)

It‘s done in the app‘s settings, by the account holder.

k_man

Band7 said:

k_man said:

pfpf said:

Band7 said:

hoc said:

pfpf said:

but if for some reason you can't access the account on the App you can't simply delete the App, re install and then use a new login

edit: i'm not saying you can't login to the same account on another phone, but you can't login to two on the same phone. or can you?

The first part is false. The second part is true but not what you asked.

You can delete the app but if you haven't previously de-registered it, you cannot then use a re-installed app with a different login.

summed up perfectly and was my issue that was resolved as per last post.

Was this the case even after uninstalling/clearing data?
(Just wondering if this is an app side setting, or at the bank end)

It‘s done in the app‘s settings, by the account holder.

Thanks.
While that is the recommended way of doing it, clearing all data from the app may also do the same thing.
The latter may be necessary if the previous account is no longer accessible.

I had a similar issue with TSB (so a different app), when my logins were merged.
This disabled the login being used in the app. As the login was disabled, I couldn't reset this from inside the app.

However clearing the application data allowed new account details to be used.

The Halifax app may actually work in a similar way. If I had multiple Halifax logins, I would test.

ETA: while the initial issue has been resolved, understanding this may help other users with similar problems.