NatWest 0% Balance Transfer Incentive and HooYu Video Identification Process.

sterling30

Martin's recent headline is:

New! NatWest 33-month 0% debt shift FOR ANYONE.

I imagine thouands of people will be applying, but no one realises what's in store for them.

I just applied, got accepted by NatWest and then was asked to follow a process of identification by a company called HooYu. They wanted to take a video of me. What? Curious, I looked into this further and watched a YouTube video about what I was about to do. As it happened the NatWest post-approval application page timed out, for which I count my blessings for. I then looked up HooYu on TrustPilot. I've easily decided to not go ahead with it and risk mental torture. Check this out...

https://www.youtube.com/watch?v=V5m9cYiy6nc

and then this...

https://uk.trustpilot.com/review/hooyu.com

We are all doomed.

If Martin sees this (unlikely) I suggest he adds a note onto the NatWest details 'But beware of potentially mentally scarring indentification process with HooYu.'

penners324

Looks like NatWest are trying to move into the 21st Century and update their customer on boarding service.

What's the issue?

Penguin_

Im sure I did this when I opened a new account with Natwest, took no time at all.

deinoflex

I agree with Penguin_ - I hardly remember doing it, it was so straightforward.

MalMonroe

I share your fear of appearing on film. But I think this is the way forward now. And I do really approve of strict security measures. It's like one of those bitter pills, one swallow and it's all over. Or one click of the webcam and hey bingo! You've got a new account. 

I don't receive any commission for saying this - lol - but if you can, I'd urge you to have a glance at the programme 'Dirty Rotten Scammers' on BBC iPlayer. 

It's a programme made in conjunction with the Open University and aims to help people to avoid being scammed. I think they make some really good points and they do give some great advice. Some info in the following link -

https://connect.open.ac.uk/science-technology-engineering-and-maths/dirty-rotten-scammers/

Michelle and Mavis do their best and I think they're very likeable. You could have a look for nothing. And no adverts, either because it's on the beeb.

eskbanker

sterling30 said:

I then looked up HooYu on TrustPilot. I've easily decided to not go ahead with it and risk mental torture.

So you're warning people about something you haven't actually experienced yourself and have just based your opinion on TrustPilot reviews?

sterling30

Interesting bias of comments thus far. There are enough people on TrustPilot who have spent over 4 hours trying to get it to work and given up, including some who are clearly adept at that kind of thing. Have you read the reviews? I'm not taking that risk. It's not a fear of being on video, it's a fear of a simple process taking ages and causing stress, which a lot of modern tech and anti-fraid measures does.

I've removed the 'Warning' in the title as it's obviously too dramatic.

eskbanker

Are you ignoring the inherent bias of those choosing to leave reviews on TrustPilot?  How many financial institutions have you studied where the reviews are mainly from enthusiastic happy punters delighted to share good news about how easy it is to apply for accounts?

sterling30

I trust Trustpilot. I find it interesting that First Direct gets Excellent, whereas Barclays and NatWest get Bad. As for HooYu, which is what my original post was mostly about, it's clear something isn't working for a lot of people who experience their technology. Let's be honest, I don't think many people are exactly enthusiastic and happy when it comes to banks. but obviously many are prepared to leave good reviews.

born_again

Interesting on FD there.
As a couple of years ago they were hammered on TrustPilot with 1 star. Due to people moaning about long waits. Despite being top of customer service rankings. How things change.

MrFrugalFever

I’ve had to use HooYu on applications before now and never had any issues. I’m all for extra security to keep my hard earned money safe.