Amazon.co.uk shocking service.

1 Post
Hi.
Just before Xmas I was given a £250 Amazon voucher by my employer as a reward for my hard work and dedication.
I'd been eyeing up a Garmin Venu 2 watch for a while, they usually cost approx £350 but were still available at the black Friday sale price of £250 at numerous retailers.
I would never spend that kind of money on Amazon as I don't quite frankly trust them. This voucher happened to fit perfectly what I wanted so I purchased the watch using my Amazon voucher.
Amazon proceeded to send me the completely wrong item which I returned the following day. 4 weeks later and I am still waiting for my refund, not only that but that watch is now back to full retail price.
I have spoken to Amazon customer services several times but I'm not getting anywhere, I keep getting fobbed off about how long it takes to process returns.
Not only am I angry and frustrated about the refund delay, but I'm pretty confident Amazon won't honour the purchase I made by sending me another watch at the price I originally paid for it.
What options do I have?
Thanks.
Penz.
Just before Xmas I was given a £250 Amazon voucher by my employer as a reward for my hard work and dedication.
I'd been eyeing up a Garmin Venu 2 watch for a while, they usually cost approx £350 but were still available at the black Friday sale price of £250 at numerous retailers.
I would never spend that kind of money on Amazon as I don't quite frankly trust them. This voucher happened to fit perfectly what I wanted so I purchased the watch using my Amazon voucher.
Amazon proceeded to send me the completely wrong item which I returned the following day. 4 weeks later and I am still waiting for my refund, not only that but that watch is now back to full retail price.
I have spoken to Amazon customer services several times but I'm not getting anywhere, I keep getting fobbed off about how long it takes to process returns.
Not only am I angry and frustrated about the refund delay, but I'm pretty confident Amazon won't honour the purchase I made by sending me another watch at the price I originally paid for it.
What options do I have?
Thanks.
Penz.
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Replies
Not sure why you are shocked at their service - from your opening lines I inferred you were pretty much expecting it !
Edit: but that does include the xmas and new year period
Complain again. Tell them that you want your money back now.
Every time I've returned any item, whether faulty, incorrect, or whatever, as soon as it's been collected by the courier/Royal Mail, I've been notified that my refund will be processed within the next few days.
Hopefully you did return the item using Amazon's return process? I'm unable to get to a post office so I always choose the option to have returns collected from my home. And they've always managed to get there.
I'd have asked amazon to replace the incorrect item with the correct one, which it's possible to do if you use their own returns system.
How did you return it? Do you have any tracking information? If so you need to present it to amazon.
My advice is to follow their returns policy and let them solve the issue.
In probably 20 years now I've never had issue with their returns, other than occasionally trying to fob me off to
the manufacturer. You seem to have made a rod for your own back by going in combative. The people you speak to are human beings like you, treat them like that.
Every generation blames the one before...
Mike + The Mechanics - The Living Years
I appreciate it can happen wherever you buy and we probably hear about it more with Amazon as Amazon has more customers than anyone else but as a company their customer services is mainly overseas and there is a risk of losing your account if they aren't happy with you taking certain actions where they fail to act accordingly.
If I wanted something £500+ I'd shop elsewhere due to a lack of trust.