We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Nectar Sleep. Trying to return a matress
Options

dizzydusty
Posts: 82 Forumite

Hi. I bought a nectar sleep mattress on 19th January.2022 Mainly because it was advertised as having a 365 day trial or return for a full refund. Long story short, mattress is fully paid for but I notified Nectar by email on 1st Jan that I wished to return the mattress, email was viewed on 2nd Jan. Since then I've responded to 3 different emails from them (offering various different discounts on the cost of the mattress if I decided to keep it), rejecting each offer as well as providing photos, details etc twice now. I've been told on Monday that they have contacted their courier and to wait to be contacted over the coming days. Emailed them today as no contact to be told it can be up too 14 days (courier is British heart foundation). Problem is that my 365 days is up on 19th and their website states the return must be completed fully within this period Where do I stand if they then refuse to refund, or worse still, pick the mattress up and refuse to refund? 14 days would have been achievable if they hadnt wasted several days sending ever increasing offers! Mattress was paid in installments via split but charged each time to my credit card. Thanks
0
Comments
-
As it's a warranty return (enhancing your statutory rights), they can set the terms and enforce them. If the return must be completed by the anniversary to enable the full return, that's the requirement.It begs the question: Why did it take you 50 weeks to determine it didn't suit you? Looking at it from their point of view, it might look like you set out to hire a mattress FOC for a year.5
-
Well, to be charitable, if the terms say a free 365 day trial then that is what they are providing and that is what the OP is doing.
However, if the terms also say the mattress has to be fully returning before the 365 days are up then that is also what the OP needs to do and allow time for.0 -
Olinda99 said:However, if the terms also say the mattress has to be fully returning before the 365 days are up then that is also what the OP needs to do and allow time for.
Let's Be Careful Out There1 -
Yes I agree they could, although one could then ask if you thought the terms unfair why did you enter the contract ?0
-
Olinda99 said:although one could then ask if you thought the terms unfair why did you enter the contract ?
So in law, as that bit of the contract never existed you only agreed to the "fair" part of the contract.
Let's Be Careful Out There1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards