Gas Meter hasn't moved since October!

in Energy
3 replies 383 views
Sibbers123Sibbers123 Forumite
324 Posts
Fourth Anniversary 100 Posts
Forumite
Hello all!

My gas meter hasn't moved since October (when I moved in). It is a SMETS2 (Smart Meter). I have notified my has supplied twice and waiting for an engineer to come and sort it. In the meantime they are estimating my gas usage. I live in the property on my own and spend around 25% of my time at my girlfriends so they have seriously over estimated my gas usage. The previous occupier was a family with two children, so it is very unfair that they estimate it based on historic use.

What are my rights and what is the best way to resolve this? I keep taking pictures of the meter and sending meter readings with the same reading in the hope it will speed them up!

Thanks

Replies

  • EssexHebrideanEssexHebridean Forumite
    17.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    Have you raised the issue with the meter as a formal complaint with them? If so, if 8 weeks have passed without resolution then you can take it to the Ombudsman - even the threat of this might make them decide to get the meter replaced more urgently. Once you have the new meter, your use then should inform an appeal against the previous estimates. 
    🎉 MORTGAGE FREE 30/09/2016 🎉
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    2023 "Gym Neutral Fund" - £27.79/£280 (Membership taken 01/2/23)🏋🏻♀️ 2023/24 Gym cost per use: at 17/03/23 £56.00 per visit! (5) 🏋🏻♀️
    she/her
  • dunstonhdunstonh Forumite
    112.5K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Forumite
    We had something similar with our water meter and I kick myself for raising it with them.   Water table is high where we live and for about 6 month of the year, the meter would be underwater.   I couldnt read the meter and rang them.  I turned out that every period when it was under water, the meter stopped working and froze. They put a new meter in (the first since the 1980s). So, for years we were paying £15pm when we should have been paying about £40

    They didnt bill us for any extra use as they had no way of telling what that use could have been.

    You wouldn't expect to pay estimates on historic use by a third party.  You may well find that they don't charge you anything.


    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Ally_E.Ally_E. Forumite
    391 Posts
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Forumite
    We had a problem with a water meter too and Thames Water didn't charge us for 4 months while they were sorting it out. I doubt the energy company would do the same though. 
Sign In or Register to comment.
Latest MSE News and Guides

Martin and MSE campaign win

April's 20% energy price guarantee hike postponed

MSE News

Childcare budget boost

More support for children from nine months and those on Universal Credit

MSE News

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools