Gas Meter hasn't moved since October!

324 Posts

in Energy
Hello all!
My gas meter hasn't moved since October (when I moved in). It is a SMETS2 (Smart Meter). I have notified my has supplied twice and waiting for an engineer to come and sort it. In the meantime they are estimating my gas usage. I live in the property on my own and spend around 25% of my time at my girlfriends so they have seriously over estimated my gas usage. The previous occupier was a family with two children, so it is very unfair that they estimate it based on historic use.
What are my rights and what is the best way to resolve this? I keep taking pictures of the meter and sending meter readings with the same reading in the hope it will speed them up!
Thanks
My gas meter hasn't moved since October (when I moved in). It is a SMETS2 (Smart Meter). I have notified my has supplied twice and waiting for an engineer to come and sort it. In the meantime they are estimating my gas usage. I live in the property on my own and spend around 25% of my time at my girlfriends so they have seriously over estimated my gas usage. The previous occupier was a family with two children, so it is very unfair that they estimate it based on historic use.
What are my rights and what is the best way to resolve this? I keep taking pictures of the meter and sending meter readings with the same reading in the hope it will speed them up!
Thanks
0
Latest MSE News and Guides
Childcare budget boost
More support for children from nine months and those on Universal Credit
MSE News
Replies
They didnt bill us for any extra use as they had no way of telling what that use could have been.
You wouldn't expect to pay estimates on historic use by a third party. You may well find that they don't charge you anything.