We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Asda Tyres Refund Issue
Options

MrLogical
Posts: 62 Forumite


Morning all.
I’d like some advice please.
I purchased a set of tyres from Asda Tyres online and within 5 minutes, realised I purchased the wrong set. A silly mistake. I called them up and within 10 minutes, I had an email confirming the order was cancelled. This was two weeks ago. I saw the amount marked as pending withdrawal in my account but assumed it would remain. To my surprise, a few days later it was withdrawn. I have chased a refund and they said it I’ve called too soon even though it has been 5 days since the order. We are now two week on and I still don’t have the refund. What are my rights here? I mean imagine I’d walked into a store and they said thanks for your £700, we’ve got it now. You’ll get it back in 3 weeks! I actually need the money to buy tyres though won’t be ordering from them and suggest anyone reading doesn’t either. For the sake of £20 go elsewhere! Anything I can say to them on the phone to get them to prioritise my refund? Thanks
I purchased a set of tyres from Asda Tyres online and within 5 minutes, realised I purchased the wrong set. A silly mistake. I called them up and within 10 minutes, I had an email confirming the order was cancelled. This was two weeks ago. I saw the amount marked as pending withdrawal in my account but assumed it would remain. To my surprise, a few days later it was withdrawn. I have chased a refund and they said it I’ve called too soon even though it has been 5 days since the order. We are now two week on and I still don’t have the refund. What are my rights here? I mean imagine I’d walked into a store and they said thanks for your £700, we’ve got it now. You’ll get it back in 3 weeks! I actually need the money to buy tyres though won’t be ordering from them and suggest anyone reading doesn’t either. For the sake of £20 go elsewhere! Anything I can say to them on the phone to get them to prioritise my refund? Thanks
0
Comments
-
So 2 weeks ago was the period between Xmas/New Year where it's likely there was limited admin support available. They may have been able to stop the despatch to you/the fitter but maybe not triggered the financial cancellation/refund process.
You rights are that you'll receive a refund in a timely manner - but no legal definition of this and there's nothing you can throw at them to speed it up (other than asking nicely)2
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards