Returning an opened but unused Laptop to Argos that I bought online 9 January at 2:42PM in Consumer rights 32 replies 2K views

HillStreetBlues

This issue could be the manager thinks you are just returning the item (under their T&C) , which you do not want to do.

Make it clear you are cancelling the contract under CCR and they can have the laptop back.

oestcote

Thanks all for your feedback. I'll draft a note to Argos customer support with the above points, threatening ombudsman if not.

Cheers

jon81uk

oestcote said:

Thanks all for your feedback. I'll draft a note to Argos customer support with the above points, threatening ombudsman if not.

Cheers

There is no retail ombudsman, probably better not to make an empty threat. Just state what the law entitles you too.

macman

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

Alderbank

macman said:

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

Where is that wonderful shop?

Argos list over 200 different laptops, several of which are marked 'exclusive'.

My local Currys has about 10 laptops on display, of which 3 are also sold by Argos. A Tesco superstore 10 miles away has some on display, again 3 or 4 are also sold by Argos.
That's about it in the medium-sized Scottish town where I live.

MalMonroe

Hi, you are entitled to return the laptop. I think the manager is getting confused about laptops and computer software. 

See info in the following link from this very site (recently updated) - 

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/#buyingfromhome

You could just take the laptop back to Argos and quote your Consumer Rights. Argos terms and conditions don't apply.

This kind of thing has cropped up before with Argos, and they are in the wrong. 

You could print out and take a copy of your Consumer Rights with you - but I'd hold off taking any further action at present.

If all else fails you could try a Section 75 if you bought with a credit card, or chargeback if you bought with a debit card. 

More info here - 

https://www.moneysavingexpert.com/reclaim-consumer-rights/

I hope some of that is helpful. 

macman

Alderbank said:

macman said:

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

Where is that wonderful shop?

Argos list over 200 different laptops, several of which are marked 'exclusive'.

My local Currys has about 10 laptops on display, of which 3 are also sold by Argos. A Tesco superstore 10 miles away has some on display, again 3 or 4 are also sold by Argos.
That's about it in the medium-sized Scottish town where I live.

Obviously depends where the OP lives, but even in your 'medium sized town' you've got 2 to choose from. John Lewis would be another possibility? Rejecting it because the colour is not quite right is more akin to buyer's remorse than any quality issues.

MalMonroe

macman said:

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

That's great but your comment is ableist in that it discounts those who are unable to get out and about and visit 'real shops' - for whatever reason.

Being able to buy online can be a great lifeline for those who cannot physically get out and about. In a perfect world, yes, maybe that would make sense but it's not a perfect world and online shopping has safeguards so that people who have to buy online don't have to visit shops in person.

I realise that the OP was able to go and collect the laptop after purchasing online but many others don't have that luxury. Also buying a car without road testing it is something that a lot of people have to do, unfortunately.  

Please spare a thought for those who can't easily get out and about. 

Manxman_in_exile

macman said:

Alderbank said:

macman said:

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

Where is that wonderful shop?

Argos list over 200 different laptops, several of which are marked 'exclusive'.

My local Currys has about 10 laptops on display, of which 3 are also sold by Argos. A Tesco superstore 10 miles away has some on display, again 3 or 4 are also sold by Argos.
That's about it in the medium-sized Scottish town where I live.

... Rejecting it because the colour is not quite right is more akin to buyer's remorse than any quality issues.

Is that relevant?  Does it make it non-returnable?

DullGreyGuy

MalMonroe said:

macman said:

Why didn't you physically examine the same model in a 'real shop' before purchasing through Argos? It's like buying a car without road testing it.
CCR does certainly give you the right to return it, but you could have avoided the hassle.

That's great but your comment is ableist in that it discounts those who are unable to get out and about and visit 'real shops' - for whatever reason.

Being able to buy online can be a great lifeline for those who cannot physically get out and about. In a perfect world, yes, maybe that would make sense but it's not a perfect world and online shopping has safeguards so that people who have to buy online don't have to visit shops in person.

I realise that the OP was able to go and collect the laptop after purchasing online but many others don't have that luxury. Also buying a car without road testing it is something that a lot of people have to do, unfortunately.  

Please spare a thought for those who can't easily get out and about. 

Part of the issue however may also be that the OP has decided to return it to store rather than follow an online returns process. In store staff are presumably much more used to dealing with in store purchases for which there are different statutory rights and potentially also a different returns policy.

Given we know the OP has visited the store twice out of their own free will rather than necessity its rather inappropriate to raise the "ist" flag 

I suspect they'd have less issues following the online return process than taking it to store.