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Returning an opened but unused Laptop to Argos that I bought online
in Consumer rights
32 replies 2K views
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Make it clear you are cancelling the contract under CCR and they can have the laptop back.
CCR does certainly give you the right to return it, but you could have avoided the hassle.
Argos list over 200 different laptops, several of which are marked 'exclusive'.
My local Currys has about 10 laptops on display, of which 3 are also sold by Argos. A Tesco superstore 10 miles away has some on display, again 3 or 4 are also sold by Argos.
That's about it in the medium-sized Scottish town where I live.
See info in the following link from this very site (recently updated) -
You could just take the laptop back to Argos and quote your Consumer Rights. Argos terms and conditions don't apply.
This kind of thing has cropped up before with Argos, and they are in the wrong.
You could print out and take a copy of your Consumer Rights with you - but I'd hold off taking any further action at present.
If all else fails you could try a Section 75 if you bought with a credit card, or chargeback if you bought with a debit card.
More info here -
I hope some of that is helpful.
Being able to buy online can be a great lifeline for those who cannot physically get out and about. In a perfect world, yes, maybe that would make sense but it's not a perfect world and online shopping has safeguards so that people who have to buy online don't have to visit shops in person.
I realise that the OP was able to go and collect the laptop after purchasing online but many others don't have that luxury. Also buying a car without road testing it is something that a lot of people have to do, unfortunately.
Please spare a thought for those who can't easily get out and about.
Given we know the OP has visited the store twice out of their own free will rather than necessity its rather inappropriate to raise the "ist" flag
I suspect they'd have less issues following the online return process than taking it to store.