Refund deducting more than delivery fee.

born_again

What confuses me is why is their a courier cost when OP returned to store?

LazyWhippet

Bought online. Returned to the factory. 

They are not charging for the return, the are deducting the original shipping costs (what they paid, which is more than I was charged). 

HillStreetBlues

born_again said:

What confuses me is why is their a courier cost when OP returned to store?

If I'm keeping up,  the retailer claims it cost more to post the item to the OP  than they charged P&P
Now the retailer has deducted that extra cost from the price of the item refunded.

screech_78

If the OP had used their right to cancel however, they would be responsible for all returns costs. So whilst they would be due the original postage costs back, they would have to pay for the return and the hassle in getting it back to the retailer. 

I don’t think it sounds right either, however realistically, how are you going to get them to back down? 

Manxman_in_exile

screech_78 said:

If the OP had used their right to cancel however, they would be responsible for all returns costs. So whilst they would be due the original postage costs back, they would have to pay for the return and the hassle in getting it back to the retailer. 

I don’t think it sounds right either, however realistically, how are you going to get them to back down? 

There were no return costs incurred.  The OP returned the goods personally.

HillStreetBlues

OP what payment type did you use?  If credit card  could try to claim the deducted money via S75

LazyWhippet

PayPal. I have raised a dispute with them but I’m not sure how well they deal with this sort of thing. 

HillStreetBlues

LazyWhippet said:

PayPal. I have raised a dispute with them but I’m not sure how well they deal with this sort of thing. 

I think Paypal can be a law unto theirselves.  I did open a dispute with PP for a partial refund a few months back and they paid out quickly

screech_78

Manxman_in_exile said:

screech_78 said:

If the OP had used their right to cancel however, they would be responsible for all returns costs. So whilst they would be due the original postage costs back, they would have to pay for the return and the hassle in getting it back to the retailer. 

I don’t think it sounds right either, however realistically, how are you going to get them to back down? 

There were no return costs incurred.  The OP returned the goods personally.

My bad, I completely missed that in the OP. 

LazyWhippet

So PayPal have fobbed me off saying they don’t get involved with ‘courier issues’, closing the chat without giving me a chance to reply. As my creditor, they should be protecting me, no?