Flight booking cancellation because of MCT - MInimum Changeover Time, without any notification to me

bagand96

Westin said:

I would keep the body of the complaint factual and to the point.  On the BA one perhaps indicate that Southall have told you that they (the airline) did not get notified of the schedule change.

This is good advice.  For example, it makes no difference that the actual flight landed at Heathrow 21 minutes early.  MCT's are based on the flight schedules and not actual flying times, which vary every flight.  Leave that out as it isn't relevant.

KapilPatil

Westin said:

Both Southall and BA will detail their complaints procedure.

Have a look at section 11 of the Southall t&c’s here - https://www.southalltravel.co.uk/terms.aspx

BA’s process is here - https://www.britishairways.com/en-gb/information/help-and-contacts/complaints-and-claims

I would keep the body of the complaint factual and to the point.  On the BA one perhaps indicate that Southall have told you that they (the airline) did not get notified of the schedule change.

Thanks for your replies, much appreciated. 

1. I did complain to Southall Travel and they have given me in writing that they did not receive any "Booking cancellation notification" from BA on after 1 September 2022(as booking was cancelled on 1 Sept ember as informed by South travel).

2. I have raised complaint to BA and their replies seem to ignore the booking cancellation for travel date 10 September 2022. They are going on the wring end of the stick. Not sure if its on purpose.

3. Schedule change notification was received on 21 August 2022 as I mentioned on earlier replies above. But it said 'do nothing' and did not warn me that booking will be cancelled automatically.