Amazon Return Dispute
Corry123
Forumite 2 Posts
Hi,
Newbie here! Long post I'm afraid....
Before Christmas I ordered some hair products from Amazon. Received products, however, one was incorrect. I telephoned Amazon and explained that they had sent the wrong item (it is very similar but not what I ordered), she sent me a returns label and I sent it back and received a refund. All good
Fast forward a couple of weeks to me getting an email from Amazon Returns saying I'd sent back the wrong item and they had destroyed what I returned!!
I have replied to the email disputing their claim, sending a photograph of what I received (luckily I took one as I sent it to my hairdresser to see if it was the right product!) and asked for them for a Subject Access Request for the telephone conversation I had with one of their agents on the 19th December.
They have come back to me again, saying they have reviewed the information and added additional information about the product I returned, saying it was used/damaged and had no seal. And that they were going to charge me unless I return the original product by 1st Feb. How can I return something I never received?!? Also ignoring the SAR.
I have again disputed this by replying to the email, again asking how can I return the original item if I never received the original item. Again pointing them to the telephone conversation on the 19th December.
I am at a loss on what to do, Amazon Customer Services Department are unable to help me regarding this matter (I have spent about 3 hours on the telephone trying to sort it out) but after them trying to help they come back with I have to reply to the email, so I have, yet again!
As it stands now, I am waiting for Amazon Returns to respond to my second dispute. As yet, they have not acknowledged my Subject Access Request in the first dispute I submitted.
Anyone else been though this sort of thing or any does anyone have any advice on where I can take this next if they do in fact say they are going to take the money from my bank account.
Thanks
Corry123
Newbie here! Long post I'm afraid....
Before Christmas I ordered some hair products from Amazon. Received products, however, one was incorrect. I telephoned Amazon and explained that they had sent the wrong item (it is very similar but not what I ordered), she sent me a returns label and I sent it back and received a refund. All good
Fast forward a couple of weeks to me getting an email from Amazon Returns saying I'd sent back the wrong item and they had destroyed what I returned!!
I have replied to the email disputing their claim, sending a photograph of what I received (luckily I took one as I sent it to my hairdresser to see if it was the right product!) and asked for them for a Subject Access Request for the telephone conversation I had with one of their agents on the 19th December.
They have come back to me again, saying they have reviewed the information and added additional information about the product I returned, saying it was used/damaged and had no seal. And that they were going to charge me unless I return the original product by 1st Feb. How can I return something I never received?!? Also ignoring the SAR.
I have again disputed this by replying to the email, again asking how can I return the original item if I never received the original item. Again pointing them to the telephone conversation on the 19th December.
I am at a loss on what to do, Amazon Customer Services Department are unable to help me regarding this matter (I have spent about 3 hours on the telephone trying to sort it out) but after them trying to help they come back with I have to reply to the email, so I have, yet again!
As it stands now, I am waiting for Amazon Returns to respond to my second dispute. As yet, they have not acknowledged my Subject Access Request in the first dispute I submitted.
Anyone else been though this sort of thing or any does anyone have any advice on where I can take this next if they do in fact say they are going to take the money from my bank account.
Thanks
Corry123
0
Latest MSE News and Guides
Replies
The order value was £25.38 and paid by Debit Card
I know it seems silly due to the amount but it is the principle. I returned the wrong item that they sent me and now they are going to charge me for an item that I never received.
Thanks