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Ask An Expert: SCAMS

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Text messages from family members who have supposedly lost their phone.

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silvercarsilvercar Forumite, Ambassador
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Every few weeks I get a text, supposedly that one of my kids has lost their phone. My classic reply is to ask “which one of you now?” To which there is often the reply “the elder one”. I doubt anyone would reply with anything other than their name.

I know in the UK you are told to forward the message (or copy and paste) to 7726 (spells SCAM on older phones), but what do you do abroad? 
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Ask An Expert: Answered · Last Updated

Scroll down for a transcript of this video.
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This question and answer came about during the MSE Forum 'Ask An Expert' event in January 2023. It won't be updated so may no longer be correct at time of reading. This info does not constitute financial advice: always do your own research on top to make sure it's right for your circumstances.

Replies

  • debitcardmayhemdebitcardmayhem Forumite
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    silvercar said:
    Every few weeks I get a text, supposedly that one of my kids has lost their phone. My classic reply is to ask “which one of you now?” To which there is often the reply “the elder one”. I doubt anyone would reply with anything other than their name.

    I know in the UK you are told to forward the message (or copy and paste) to 7726 (spells SCAM on older phones), but what do you do abroad? 

    Nobody likes a pedant, but here I am  B) it actually spells SPAM (scam is 7226)
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
  • RobM99RobM99 Forumite
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    These fakes can often be detected by the syntax. I had a few "Whatsapp" allegedly from my daughter that started "Hey..." A term she never used.

    Some of these are bot generated automatic replies so I just answer with rubbish!
    Now a gainfully employed bassist.
  • MSE_KatieMSE_Katie MSE Staff
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    Sixth Anniversary 10 Posts Photogenic I've been Money Tipped!
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    Transcript of the video above:

    A really common scam that's going around at the moment is for you to receive a WhatsApp message from your supposed children saying that they've lost their phone and they urgently need money. And a lot of people have transferred money to criminals this way. It's really quite worrying. First of all, take a breath. If you do have children, get in contact with your children or your family member that it's supposedly from, using the number that you already have for them, and just double check.

    Secondly, this is really likely to be a scam. So just don't reply and forward the message to 7726. That tells your telecoms company that this is a scam and they try and block it from happening to anyone else. Now, why 7726? Because on old telephones that was how you spell out the word 'spam'. 

    This Forumite has asked me a question about how they can do that if they're abroad. Now, 7726 is free in the UK, but when you're abroad you might come across extra charges for sending the message. So my suggestion is: wait until you get back to the UK before sending it. Alternatively, go online, open a chat with your telecoms provider and let them know that way.

  • I_Love_compsI_Love_comps Forumite, Senior Ambassador
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    I have had these too. They are a scam. I have had several. I text my DD to check
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