🗳️ ELECTION 2024: THE MSE LEADERS' DEBATE Got a burning question you want us to ask the party leaders ahead of the general election? Submit your suggestions via this form or post them on our dedicated Forum board where you can see and upvote other users' questions. Please note that the Forum's rules on avoiding general political discussion still apply across all boards.

Shell energy delaying a £67 payment until spring for 1000s of customers.

Options
Chrysalis
Chrysalis Posts: 4,185 Forumite
Photogenic Name Dropper First Anniversary First Post
edited 5 January 2023 at 5:11PM in Energy
«1

Comments

  • MikeJXE
    MikeJXE Posts: 3,126 Forumite
    First Anniversary First Post Name Dropper
    Options
    Disgusting. 

    If it was the other way round we would soon have it taken by direct debit 

    Like I have said many times Energy companies are a law unto themselves 
  • Spoonie_Turtle
    Options
    They've applied it to people's credit and just not lowered the Direct Debit amount?  Right or wrong depends on whether a) people can withdraw that credit and b) whether DDs were increased for the price rises. 

    But as it stands, I can't see what it is they're doing wrong?  Paying the last payment in April is hardly the same as making them wait until April for any payment.
  • ariarnia
    ariarnia Posts: 4,225 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Options
    if you mean according to the rules of the scheme it looks like the government think they might be doing something wrong. 

    if you mean like morally. if its because like the article says. its an administration problem then i dont think theres anything 'wrong' with that. its annoying but its not like they have to wait for the full 400 and its just a billing cycle thing so the final payment will be a few weeks later.  

    but it does beg the question why the other suppliers havent had the same problem with the same amount of notice and processes. 

    MikeJXE said:
    Disgusting. 

    If it was the other way round we would soon have it taken by direct debit 

    Like I have said many times Energy companies are a law unto themselves 
    i think exatly the same thing happens on our account depending on when we send in our meter readings for our gas (non smart). sometimes if we give it at the last minute its not in time for the bill so its counted against the next month or if we give it to early theres a couple of days estemated. it all works out in the end. 
    Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott

    It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?

    Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
  • MattMattMattUK
    Options
    From the article:
    A spokesman added: “The scheme started on October 1 but some customers with early direct debit dates will have had the direct debit process started before-hand, hence they missed the first payment.”

    He said the delay affected “a few thousand customers” and stressed the discount would be applied to direct debits in April. “Those customers will not miss out on the support,” he added.

    I just cannot get worked up about that, they are certainly not doing what the headline tries to imply. 

  • calleyw
    calleyw Posts: 9,847 Forumite
    Name Dropper First Anniversary First Post I've been Money Tipped!
    Options
    Had all my payments from shell.  Its credited around the 1st of the month, bill generated around the 5th and DD take on 15th.  Which is the bill minus the government help.  My first credit was 2nd of October.  So think its very small amount of people who have been affected
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
  • molerat
    molerat Posts: 32,049 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Options
    So in reality the situation is nothing like the headline suggests, the fact being that a few thousand customers are one month behind with their government credit rather than the headline of not getting their payment until spring.
  • MikeJXE
    MikeJXE Posts: 3,126 Forumite
    First Anniversary First Post Name Dropper
    Options
    They've applied it to people's credit and just not lowered the Direct Debit amount?  Right or wrong depends on whether a) people can withdraw that credit and b) whether DDs were increased for the price rises. 

    But as it stands, I can't see what it is they're doing wrong?  Paying the last payment in April is hardly the same as making them wait until April for any payment.
    I see so they have done nothing wrong ?

    So does that mean I can delay my direct debits by one month to my energy company ? 

    Thought not 
  • bristolleedsfan
    bristolleedsfan Posts: 12,126 Forumite
    First Post Name Dropper First Anniversary Photogenic
    Options

    Shell’s practice is within government guidance of how the scheme should be administered, Ofgem said.

    The guidance allows companies until June 30 to make any payments they were unable to make and counts adding to credit balances as a payment being made

  • EssexHebridean
    EssexHebridean Posts: 21,482 Forumite
    Name Dropper First Anniversary Photogenic First Post
    Options
    MikeJXE said:


    Like I have said many times Energy companies are a law unto themselves 
    Well, you might have said it many times, but it doesn't make it true. Indeed, the article actually says in this case "the business department said it had ordered the regulator to investigate." - so someone is certainly checking that they're not behaving improperly. 


    To an extent this is again people conflating "the bill" with "the DD" isn't it - Shell HAVE applied the EBSS payment against "the bill" - they have chosen to do it by not altering the DD. I'm getting mine in exactly the same way - it's fine - it means that the help to pay energy bills is ending up where it needs to be with absolutely no input needed from me.  It should be noted that MSN are being slightly naughty in my view in that they are referring to "Cost of living" grants in the headline, when the article makes it clear that they are in fact talking about the EBSS - two different things. Indeed - energy suppliers don't even pay the Cost of Living payments. This was never something that was promised to people as cash in their hand to spend as they liked - it was targeted help, looking to assist with a very specific area. 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00
    Balance as at 31/12/23 = £112,000.00
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
Meet your Ambassadors

Categories

  • All Categories
  • 7 Election 2024: The MSE Leaders' Debate
  • 343.8K Banking & Borrowing
  • 250.3K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 236K Work, Benefits & Business
  • 609.1K Mortgages, Homes & Bills
  • 173.4K Life & Family
  • 248.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards