sending money to icorrect payee

penners324

You've entered the bank details into the payee system. Are the details still in your listed payees?

It's not possible for a bank to change payee details being entered 

Band7

Nationwide (not a bank, btw, but a Building Society) paid the money exactly to the sort code and account number you had entered, and which you had confirmed is the correct account.

The only way the money could have ended up in a different account is if the account you requested the payment to go to has been CASS switched to a different account. The CASS switch would have been requested by the account owner. In this case, the automatic CASS redirection, active for several years,  kicks in and moves the money to the switched account.

Are you perhaps being scammed by the recipient claiming they have not received the money?

eskbanker

Yorkshirerover said:

the payee had finished with the incorrect account several months ago...(different bank etc)

Yorkshirerover said:

I the realised the bank had paid an entirely different account and sort code.......The payee said that account was closed a long time ago....and this was a business account

Who has told you that the money was paid into an account that was closed several months or a long time ago, and how do they both identify and explain a deposit to a closed account?

Yorkshirerover

Hi yes the incorrect details were still showing in my payee section .of the bank account.....I cancelled these details and started again  and this time they worked ok

everybody tells me the bank cannot change the info....but you cannot escape the fact the money was paid into an account that was not correct and that detail was never given to the bank by me nor from the new payees info...the incorrect detail can only have originated by the Nationwide bank....

AmityNeon

Assuming I understand the facts correctly, you should be able to easily verify this yourself.

• Only one set of bank details was provided by email; check this email for those same details.
• You set up a new payee from your Nationwide account; check this payee's bank details.

If the payee was accurately created using the details from the email, and you're checking the correct email and the correct payee, the bank details should match. If they do not match, then something has gone wrong.

Yorkshirerover

thanks for the comment ....done exactly that as you suggest....but the bank deny all knowledge of changing anything....but as I keep saying ONLY the bank knew of the incorrect detail.....that is the scary part that the bank could have caused this mistake...and still waiting for the money to be returned

Band7

Yorkshirerover said:

Hi yes the incorrect details were still showing in my payee section .of the bank account.....I cancelled these details and started again  and this time they worked ok
 

So you originally entered incorrect details? And Nationwide then paid the money to the details you had entered, but you should have sent the money to a different account in the first instance?

AmityNeon

Yorkshirerover said:

Hi yes the incorrect details were still showing in my payee section .of the bank account.....I cancelled these details and started again  and this time they worked ok

So you performed the exact same process, two times? Added a new payee using the details provided in the same email. The first time you did this, the resulting account number and sort code in the newly saved payee were different from your input. The second time you did this, everything proceeded as expected and your payee received the money shortly thereafter.

Yorkshirerover said:

everybody tells me the bank cannot change the info....but you cannot escape the fact the money was paid into an account that was not correct and that detail was never given to the bank by me nor from the new payees info...the incorrect detail can only have originated by the Nationwide bank....

Step by step:

• What did you initially do when your payee informed you no money had been received?
• How did you find out the bank details of the incorrect account?
• How did it become known (by any party) that this incorrect account was closed and previously held by the payee?

Yorkshirerover

NO  No ...I set up the details correctly from the payees info ....but the payment was made to an unknown acc ...only after being told the money had not been received .....did I check and found that the bank detail although incorrect was for another local bank(HSBC)  whereas the correct bank was Nat West....the payee then confirmed that the company had an old discontinued account with HSBC but they had not used it for months
I further checked my payees details with my Nationwide acc and they were showing the HSBC incorrect details....which were different to those I originally set up ......only Nationwide could have altered these details which of course they now deny

wmb194

Isn't this all a bit moot? If it's been transferred to a closed account shouldn't it bounce back at some point? The only problem is if that if the business you tried make the transfer to owed money to that bank it might retain it.