Charged £90 for a hire car that never materialised

stickitupyourjumper

Thank you respondents. The charge back was successful!

The Ryanair app advertises that is uses a number of leading providers, but at point of booking didn't specify.  The airport in Greece was a small one and had 3 desks covering the major brands, all of whom we tried.  The fact that they had taken payment initially was enough for us to assume the booking was successful and a more detailed email would follow.  However, we both have extremely busy jobs and forgot about it!  The lady at the Hertz desk in the airport on arrival was very helpful and booked us an alternative, I'd recommend them!

Either way. The problem was resolved. Thank you for everyone's help.

Westin

stickitupyourjumper said:

Thank you respondents. The charge back was successful!

The Ryanair app advertises that is uses a number of leading providers, but at point of booking didn't specify.  The airport in Greece was a small one and had 3 desks covering the major brands, all of whom we tried.  The fact that they had taken payment initially was enough for us to assume the booking was successful and a more detailed email would follow.  However, we both have extremely busy jobs and forgot about it!  The lady at the Hertz desk in the airport on arrival was very helpful and booked us an alternative, I'd recommend them!

Either way. The problem was resolved. Thank you for everyone's help.

Do you mean the bank has credited your account whilst it contacts the merchant to investigate? That is normally what happens. The merchant then has a time period to investigate and respond.  If after investigation the chargeback is denied or proven in the merchants favour, the bank can reinstate the charge.

soolin

Westin said:

stickitupyourjumper said:

Thank you respondents. The charge back was successful!

The Ryanair app advertises that is uses a number of leading providers, but at point of booking didn't specify.  The airport in Greece was a small one and had 3 desks covering the major brands, all of whom we tried.  The fact that they had taken payment initially was enough for us to assume the booking was successful and a more detailed email would follow.  However, we both have extremely busy jobs and forgot about it!  The lady at the Hertz desk in the airport on arrival was very helpful and booked us an alternative, I'd recommend them!

Either way. The problem was resolved. Thank you for everyone's help.

Do you mean the bank has credited your account whilst it contacts the merchant to investigate? That is normally what happens. The merchant then has a time period to investigate and respond.  If after investigation the chargeback is denied or proven in the merchants favour, the bank can reinstate the charge.

Again OP this is important, the money should be paid back whilst being investigated, have bank confirmed that you ‘won’ the chargeback. A full investigation should take weeks as suppliers bank can take time to contact their client and for it all to be investigated, this doesn’t happen in a matter of days.