2nd cost of living

Emilyinnorfolk

Hi my mum is a newbie to Pension Credit and has been claiming it since August. I know the qualifying week for the 2nd cost of living payment was in September. She hasn’t recieved it and when she called them yesterday they said if you didn’t qualify for the first payment you are not entitled to the 2nd. Anyone know if that’s right please? Thanks

poppy12345

Emilyinnorfolk said:

when she called them yesterday they said if you didn’t qualify for the first payment you are not entitled to the 2nd. Anyone know if that’s right please? Thanks

That's not correct, the first payment has nothing to do with the 2nd payment criteria. You will be eligible for the second Cost of Living Payment of £324 if you were entitled to a payment (or later found to be entitled to a payment) of income-based JSA, income-related ESA, Income Support or Pension Credit for any day in the period 26 August 2022 to 25 September 2022.

You can report a missing payment here. https://www.gov.uk/guidance/cost-of-living-payment#report-a-missing-cost-of-living-payment Pointless ringing Pension Credit because they were not responsible for making the payment.

Emilyinnorfolk

Thanks for your help  will do it now 

HillStreetBlues

Emilyinnorfolk said:

when she called them yesterday they said if you didn’t qualify for the first payment you are not entitled to the 2nd.

Terrible!  A script monkey that doesn't even read the script.

poppy12345

HillStreetBlues said:

Emilyinnorfolk said:

when she called them yesterday they said if you didn’t qualify for the first payment you are not entitled to the 2nd.

Terrible!  A script monkey that doesn't even read the script.

They are call centre staff so i wouldn't expect them to know or even understand the criteria.

HillStreetBlues

poppy12345 said:

They are call centre staff so i wouldn't expect them to know or even understand the criteria.

It's not the not knowing, it's the not knowing but making up an (incorrect) answer.

poppy12345

HillStreetBlues said:

poppy12345 said:

They are call centre staff so i wouldn't expect them to know or even understand the criteria.

It's not the not knowing, it's the not knowing but making up an (incorrect) answer.

Agreed but it happens a lot.

Sparkymark70

My mother in law qualified for 2nd payment but still waiting. The link posted above doesn't accept reports any longer and the automated phone no. cuts you off after going through the process 

rol0

We were recently awarded pension credit and was told the computer works out all new claims at the end of the month  and would pay out early January. Still waiting!! 

sammyjammy

rol0 said:

We were recently awarded pension credit and was told the computer works out all new claims at the end of the month  and would pay out early January. Still waiting!! 

Unless you claimed before 25th September you won't qualify for those already paid.

Looks like you can still report missing payments here Report a missing Cost of Living Payment - GOV.UK (dwp.gov.uk)

poppy12345

sammyjammy said:

Looks like you can still report missing payments here Report a missing Cost of Living Payment - GOV.UK (dwp.gov.uk)

Although the link is still there at the bottom it says the following..

We're no longer taking reports of missing £326 and £324 payments online, but you can still use this service to find the right contact details for your low income benefit.

If you click the link it gives an option to put which payment is missing and after that there's just a page of advice and nothing else.