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Mis-sold tickets for gig online - how likely is a claim?

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  • born_again
    born_again Posts: 20,449 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    MT1975 said:
    Alderbank said:
    MT1975 said:
    Nothing re timescales.

    But how can they be selling tickets as "verified" that they haven't seen? Problem is that gig is in Helsinki - had I known that this was 1) a reseller and 2) not guaranteed, then no way I'd have bought them. I'll be travelling to Finland potentially in the hope that the tickets exist & are legit. I'm not sure if there is even a way to check legitimacy without actually trying to walk into the venue...
    They don't sell the tickets as 'verified'. They point out that they don't even see your tickets so they can't guarantee they are genuine. Their 'guarantee' is that if you are refused entry they will refund you.

    You say 'How could I have known this was a reseller?'
    You could have known by reading the banner at the top of every page of their website which says 'Gigsberg is a secondary ticket marketplace.' 
    Not quite correct....

    They do sell tickets as "verified". See this from their helpdesk that I have in email...

    "We can assure you that all the tickets on our website have been fully verified before being made available for purchase, and sellers do not receive payment until after the event takes place to guarantee the tickets are for single use of the purchaser only."

    ...if they claim this, then how come there is any chance of a ticket being fake & only found at entry? Its clearly !!!!!!.

    but then when I asked how they were verified...

    "Unfortunately, hat's not something we are allowed to tell customers. We hope you understand that."


    Yes I see that message on first page re marketplace & I admit I missed it. But you click past that onto the specific event pages & it is not there, nor are there any indications that it is the case - so you are way off the mark there.

    You click on sections of the stadium & get indications like "6 tickets left" etc. There are even seat numbers displayed...which disappear when you have parted with your money.

    The site says "e-ticket" and implies you will get a download of the ticket. Nowhere in that process does it mention a seller.
    Even if they were verified as genuine. Some artists will only let the actual person in that bought the ticket. Anyone else that bought a resold ticket gets turned away.

    https://www.theguardian.com/music/2018/may/25/fans-left-with-invalid-tickets-in-ed-sheeran-anti-tout-scheme-viagogo
    Just one of many.
    Life in the slow lane
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