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Praise to Ocado!
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cmthephoenix said:GrubbyGirl_2 said:Unfortunately not everybody can afford M&S prices0
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I had a very positive (lucky) experience at Christmas. They had their Christmas Clearance running, and as I had a late Christmas dinner with family booked, I ordered a big piece of slow cooked beef called 'The General' - reduced from £50 to £25. That in itself would have been very fair value:
When delivery day came, the message came through to say that my piece of beef had been substituted for a Hawksmoor 35 Day Dry-Aged Prime Rib (2.5kg) which I know was going to be expensive.
I checked the web - and this piece of beef was £112. I know that Ocado match the percentage discount for unavailable items - so was expecting it to be £61 - far more than the £25 for 'The General'.
Then I opened my receipt - and this is what I was charged:
£4.17!
When the driver delivered - I said that something didn't seem right - and couldn't even believe that it would be in amongst my shopping - but there it was. 2.5kg of Hawksmoor beef rib for £4.17! He said not to worry about it - if I was happy with what I'd been charged - otherwise he could take it back and refund it. It's usually my luck that I miss out on offers - or get substituted something rubbish - so I'm guessing as it was Christmas ish - they had a policy in place of not letting customers down knowing there'd be some big family meals going on. It would definitely have been a bit of a family let-down if it had been substituted for a pack of 4 burgers. The rib was very much enjoyed.
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GrubbyGirl_2 said:Unfortunately not everybody can afford M&S prices0
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jon81uk said:GrubbyGirl_2 said:Unfortunately not everybody can afford M&S prices0
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Richard1212 said:jon81uk said:GrubbyGirl_2 said:Unfortunately not everybody can afford M&S prices
I expect some people shop at Ocado for Ocado prices and praise Ocado service as you say and it has nothing to do with M&S prices. As you say other posts are about bargains and praise for Ocado but then GrubbyGirl jumped in commenting about M&S which is not relevant.0 -
I see what you mean Jon and send my sincere apologies. Thank you.0
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