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Good customer service from VAX.

TELLIT01 Posts: 17,770 Forumite

30 December 2022 at 12:45PM in Praise, vent & warnings

I purchased a Vax Blade 4 in April 2022 and had a minor problem with the power head after just a few weeks. The head still worked but the felt strip had come loose at one end. I contacted them to check that it would be OK to glue it back on and that wouldn't affect the warranty if I had problems later. They actually sent out a new head and told me to keep the old one. Fast forward to early December and the battery died. Once again I spoke to customer services who sent out a new battery. A couple of weeks later I received an e-mail saying they had despatched a new battery and, sure enough, another one arrived a couple of days later. I e-mailed them to let them know and had a reply saying it was an error on their part, thanked me for informing them, and saying to keep the battery.

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Good customer service from VAX.

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