Good customer service from VAX.

Options
I purchased a Vax Blade 4 in April 2022 and had a minor problem with the power head after just a few weeks.  The head still worked but the felt strip had come loose at one end.  I contacted them to check that it would be OK to glue it back on and that wouldn't affect the warranty if I had problems later.  They actually sent out a new head and told me to keep the old one.  Fast forward to early December and the battery died.  Once again I spoke to customer services who sent out a new battery.  A couple of weeks later I received an e-mail saying they had despatched a new battery and, sure enough, another one arrived a couple of days later.  I e-mailed them to let them know and had a reply saying it was an error on their part, thanked me for informing them, and saying to keep the battery. 
Meet your Ambassadors

Categories

  • All Categories
  • 343.7K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 235.9K Work, Benefits & Business
  • 608.9K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards