Booking flights Kayak eDreams

rungku

Hi 

I have been trying to book a flight from UK to Australia via eDreams (after search on Kayak) for end of February. However when I select the deal on eDreams I have been getting the following message for the past few days:

"Sorry!

There seems to be a problem with the flight you have selected. Please try again or select another flight."

I have been closing tabs and clearing cookies on my browser (and trying different browsers) but I keep getting this message. eDreams does indicate there are tickets for the itinerary I have selected, does anyone know what might be the problem?

Pollycat

Walk away from eDreams.
No, don't walk.
Run.
Run very fast.

There are hundreds of threads and thousands of posts complaining about this company on Tripadvisor.
Check it out before parting with your money.

photome

Better off booking direct with the airline, don’t use edreams 

Pollycat

photome said:

Better off booking direct with the airline, don’t use edreams 

+1 to this.

The reason being if you should have a problem, the airline will not speak to you as you are not their customer.
eDreams (and any other 3rd party flight booker) are the airline's customer.
You are eDreams customer.

If you need to make any changes to flights, these 3rd party bookers usually make a charge, even if the airline do it for free.

Caz3121

I assume you were drawn to eDreams as they were advertising a good price. Note they, and many other third party ticket floggers, do not have live availability or pricing. The process can be that you make a booking request, they will take your money and then (usually within 48 hours) they will go and see if they can actually provide you a ticket for that price...then they may come back to you and ask for more money or leave you trying to get your money back.
They have fees for any work they need to do...this includes processing a refund if the airline cancels your flight.
There are 1,000s of terrible experiences and warnings on the Air Travel board on Trip Advisor. Whilst the airline price may look more, it is an actual price you can buy at rather than a cheap price to suck you in.

rungku

Caz3121 said:

I assume you were drawn to eDreams as they were advertising a good price. Note they, and many other third party ticket floggers, do not have live availability or pricing. The process can be that you make a booking request, they will take your money and then (usually within 48 hours) they will go and see if they can actually provide you a ticket for that price...then they may come back to you and ask for more money or leave you trying to get your money back.
They have fees for any work they need to do...this includes processing a refund if the airline cancels your flight.
There are 1,000s of terrible experiences and warnings on the Air Travel board on Trip Advisor. Whilst the airline price may look more, it is an actual price you can buy at rather than a cheap price to suck you in.

Exactly cheapest return flights are around £890 on Kayak, which does seemly awfully cheap. Checking with BA the price is around £1500, but given all the negative reports about eDreams, I think I will book direct with airline. 

CKhalvashi

Pollycat said:

Walk away from eDreams.
No, don't walk.
Run.
Run very fast.

There are hundreds of threads and thousands of posts complaining about this company on Tripadvisor.
Check it out before parting with your money.

Seconded.

I will use such companies (along with Google Flights) to find cheap self-connections occasionally but will never book through such a company. We priced together Stansted-Katowice-Kutaisi, Yerevan-Vienna-Stansted with Ryanair/Wizz for December using one of the comparison sites, but made 4 separate one way bookings on the official airline websites (understanding that if something did go wrong in the chain it was our problem to sort, the cost difference was more than worth it to us though).

When you break the direct customer relationship with an airline is generally when things start to go very wrong in the case of even a minor problem.

Be aware that the fares are also not live, unlike official websites and you are signing away valuable rights such as the right to a full refund within 7 days and reasonably flexible changes in the event of a sector being cancelled.