Reykjavik Airport Flights Cancelled

Rayleighboy

Hello, hopefully someone can advise me here in respect of the above. As some of you may know Reykjavík Airport was closed on Monday due to the weather and road closures around the airport. We were due to fly home (London Luton) with Wizz Air and had an email around 3 hours prior to the flight time saying flight was cancelled. I rang Wizz Air only to be told we couldn't be booked onto another flight and to use another carrier and they would refund the difference. I booked with Iceland Air for the next day but the price was much higher and into Heathrow rather than Luton. Unfortunately this flight also got cancelled but they (Iceland Air) managed to get us home today but again into Heathrow. We spent Monday night at a hotel but Tuesday and Wednesday night at the airport as all hotels in the area were fully booked. I need to submit a claim to Wizz Air. I assume they will pick up the hotel bill and pay the difference in the air fayre but will they also pay for food and drink that we purchased at the airport over the last few days (sandwiches, coffees etc) along with the train fares to get back to Luton from Heathrow and the £60 additional car parking that I had to pay today as the car was parked at Luton Airport but was due back Monday. Also are we entitled to any further compensation for what has happened. The Wizz Air claim system looks really complicated and says that I have to send a power of attorney form for the other 4 travellers (wife, 2 sons and older sons girlfriend) even though the booking was in my name and I paid for it? Any help, advice appreciated. 

eskbanker

Wizz Air are liable for the Monday hotel cost and associated subsistence, plus the incremental replacement flight cost and the train fare, but I imagine that costs from Tuesday onwards will be for Icelandair as you were their passenger by then, i.e. Wizz Air's responsibility to you effectively ended when the first Icelandair flight was due to leave.

Airlines aren't held liable for additional car parking costs by the flight cancellation regulations, so those would be for your travel insurance.

I doubt that compensation will be payable by either airline if the weather event was serious enough to close the airport for so long, as this will probably be considered extraordinary circumstances, although there's often room for debate on this point....