Birmingham Midshires Bank stole my money. How to return?
in Savings & investments
40 replies 4K views
I already zero the account before because they tell me they will close. They send me the interest after closing. Account is closed now I can not login. After 10 days they surprise take my money with Direct Debit. They take my money 3 times! In same day they use Direct Debit 3 times! I need this money. I call the customer service after 50 minutes Scottish accent woman is working from home (I hear her kitchen cooking sounds) and she gives no sympathy not interested because it is my fault I did not cancel Direct Debit. She says they will refund in January. When I ask for date and guarantee she says she doesn't know date and no guarantee. When I ask for reference number for this complaint she disconnect. I don't want to call again Birmingham Midshires. Can my bank return this money? Never I have done this for Direct Debit dispute. My bank is TSB is it possible online? Thank you
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