British Gas Website

Shaunt364

Hi,
Where to start with this?! 
The British Gas Website never fails to be anything other than rubbish.
The current message i get is:

Previous account

Your energy account has moved to our new system, you can still view your previous energy documents using the link below.

When I click on my previous energy documents link i get:

Your energy account is now on our new system

So, essentially for up to a period of two weeks, British Gas are unable to provide any information on my account at all.
All this, in the middle of this energy crisis. 

Previously, whilst the old system was up and running, I managed to set my direct debit to £200 per month when I was urged to set
it to £400! There models of predicted usage seem to be wholly unaccurate and unreliable.

Having been transferred to British Gas from a supplier that folded, I seem to have no options but to put up with British Gas as 
my supplier. I cannot wait for the opportunity to leave.

allison445

I was switched over to the new system about a month ago and the only thing I can see on the new system is my new account number and direct debit amount every thing else is still blank.
Still waiting to see how the new system is better as I can no longer check my daily usage or meter readings I genuinely feel British Gas want customers to get into debt.
I sent a complaint about a week ago asking how long before the new system would be fully working and will daily usage be available on the new site but I have had no reply 
I was switched to them from a folded company as well and really wish I could find an alternative the 6 month billing and losing the ability to check usage on the web site at a time when we are all trying to cut back just does not work for me 

MattMattMattUK

Shaunt364 said:

Hi,
Where to start with this?! 
The British Gas Website never fails to be anything other than rubbish.
The current message i get is:

Previous account

Your energy account has moved to our new system, you can still view your previous energy documents using the link below.

When I click on my previous energy documents link i get:

Your energy account is now on our new system

So, essentially for up to a period of two weeks, British Gas are unable to provide any information on my account at all.
All this, in the middle of this energy crisis. 

The new system is a reskin of Octopus's Kraken software which is by far the best billing system on the market. 

I think British Gas's aim is to have accounts fully migrated by mid to late January.

Shaunt364 said:

Previously, whilst the old system was up and running, I managed to set my direct debit to £200 per month when I was urged to set
it to £400! There models of predicted usage seem to be wholly unaccurate and unreliable.

Why do you think their model was incorrect, because you fully calculated your usage in kWh with the current pricing, or because you did not want to pay more than £200 pcm?

Shaunt364 said:

Having been transferred to British Gas from a supplier that folded, I seem to have no options but to put up with British Gas as 
my supplier. I cannot wait for the opportunity to leave.

You could leave now if you wanted, though there is little point.

MattMattMattUK

allison445 said:

I was switched over to the new system about a month ago and the only thing I can see on the new system is my new account number and direct debit amount every thing else is still blank.
Still waiting to see how the new system is better as I can no longer check my daily usage or meter readings

The new system is a reskin of Kraken, it will allow you granular detail on your usage, access to ToU tariffs, it is a much smoother and more flexible system.

allison445 said:

I genuinely feel British Gas want customers to get into debt.

They do not.

allison445 said:

I sent a complaint about a week ago asking how long before the new system would be fully working and will daily usage be available on the new site but I have had no reply 

Their current target is mid to late January. For some people it will be sooner than that, for others it will be later. It will have granular detail on the usage when it is fully integrated. Did you actually send a formal complain, or just an email with some questions?

allison445 said:

I was switched to them from a folded company as well and really wish I could find an alternative the 6 month billing and losing the ability to check usage on the web site at a time when we are all trying to cut back just does not work for me 

Most energy usage is common sense, put lots of heat making things on the cost goes up, the online information and/or IHD are bonuses, but not essential for energy saving methods. You can move whenever you want. 

allison445

allison445 said:

I sent a complaint about a week ago asking how long before the new system would be fully working and will daily usage be available on the new site but I have had no reply 

Their current target is mid to late January. For some people it will be sooner than that, for others it will be later. It will have granular detail on the usage when it is fully integrated. Did you actually send a formal complain, or just an email with some questions?

I made a formal complaint 

allison445 said:

I was switched to them from a folded company as well and really wish I could find an alternative the 6 month billing and losing the ability to check usage on the web site at a time when we are all trying to cut back just does not work for me 

Most energy usage is common sense, put lots of heat making things on the cost goes up, the online information and/or IHD are bonuses, but not essential for energy saving methods. You can move whenever you want. 

I was moved to the new system just after coming off of a very nice fixed deal so I was maybe wrongly hoping the usage feature would give me an idea of my monthly usage with the new prices unfortunately it never updated to the new rates and I was moved to the new system a few weeks later.
It would be great if I had the mental aptitude to sit down and work it out with meter reads and unit rates and daily standing charges for now a rough estimate will have to do till I move to a new supplier.

Eldi_Dos

Agree it is frustrating using their site at the moment but if you input your meter readings it quickly updates to tell energy usage since last meter reading. Does not take long.

Northlight

MattMattMattUK said:

The new system is a reskin of Octopus's Kraken software which is by far the best billing system on the market.

MattMattMattUK said:

The new system is a reskin of Kraken, it will allow you granular detail on your usage, access to ToU tariffs, it is a much smoother and more flexible system.

It isn't - BG are using the ENSEK platform.

There are other suppliers who have licensed Kraken from Octopus however.

Stompa

I can't say I'm overly impressed by the inaccuracy of the new system. I logged on today to submit meter readings, and was informed of the meter readings I had provided on Dec 6th. Except I'd actually given different readings on Dec 1st, so the ones they quoted must have been estimates. Even on my readings history it insists that these were readings "You gave".

They don't exactly fill me with confidence!

InvertedVee

Stompa said:

I can't say I'm overly impressed by the inaccuracy of the new system. I logged on today to submit meter readings, and was informed of the meter readings I had provided on Dec 6th. Except I'd actually given different readings on Dec 1st, so the ones they quoted must have been estimates. Even on my readings history it insists that these were readings "You gave".

They don't exactly fill me with confidence!

Yes, I found that when the new system was introduced a couple of months ago, the first readings were marked as "you gave" which I definitely didn't. This was for gas which doesn't record smart meter readings.

uss_tish

Same experience with change over - BG used much higher readings they claimed to be from me ( they were not) even though they had my readings. Resolved and refund issued as the two readings were so far apart. 

Stompa

Well they just sent me a "Tell us how you feel about submitting a meter read with British Gas Energy" email. So I've told them, but I doubt I'll get a response!