Damage to new fireplace

akvileyes

Manxman_in_exile said:

I suspect the OP probably means that it's had a chip or chips knocked out of it rather than it's been "dented".

This is correct i will edit the post - thank you. Im getting so worked up about this I can’t think straight. 

Flight3287462

OP not trying to be funny but does it not perhaps add a bit of character? (Slim chance I know, but it might make it easier to get a resolution)

Do you have a photo?

akvileyes

Flight3287462 said:

OP not trying to be funny but does it not perhaps add a bit of character? (Slim chance I know, but it might make it easier to get a resolution)

Do you have a photo?

I don't think it does. There are two chips on the right (one is shorter and the other one double the size) and then one chip on the left which is shorter but seems a bit deeper than the other two. See if I got this from B&M and paid £600 for this I’d be over the moon but with £3k spent I wasn't expecting this extra character thrown in for free. I will add some photos tonight, we took photos on my partners phone. 

macman

You paid £2.5k for a fire surround, but didn't bother to check it was in pristine condition before they fitted it?

akvileyes

macman said:

You paid £2.5k for a fire surround, but didn't bother to check it was in pristine condition before they fitted it?

I’m not sure how you imagine the fitting to happen in real life but after the fitters have arrived they took a few hours to prep and install it. Would you stand behind their backs for over two hours checking their every move? Plus its not one block of stone, it comes in parts that are all done in stages. Anyway, it is also the company's responsibility to do the quality check and this is what I was querying. Thanks for your input.

Aylesbury_Duck

The most practical way forward is to ask them to repair it and see if it meets your approval, cosmetically.  But tell them beforehand that if it doesn't look perfect after the repair, you'd want it replaced.  That way, if they're confident their repair will look perfect they'll carry it out, and won't if they're not.

If it does end up looking perfect, will it really matter that you know it's been repaired?  It won't affect the function.

macman

akvileyes said:

macman said:

You paid £2.5k for a fire surround, but didn't bother to check it was in pristine condition before they fitted it?

I’m not sure how you imagine the fitting to happen in real life but after the fitters have arrived they took a few hours to prep and install it. Would you stand behind their backs for over two hours checking their every move? Plus its not one block of stone, it comes in parts that are all done in stages. Anyway, it is also the company's responsibility to do the quality check and this is what I was querying. Thanks for your input.

It's not clear if the damage was pre-existing, or caused by the installers. Did they bring it with them, or was it delivered before, giving you the opportunity to examine it before fitting?
This may not matter to you, but the vendor is going to want to know, because any claim made by you needs to be passed back to the sub-contractor, if it's established that they caused the damage, and it was OK before they installed it.

Ditzy_Mitzy

To the OP: I'd suggest letting the firm come and attempt repair before doing anything drastic.  A proper repair will be effected using a bonding chemical and limestone dust, which will then be sanded down.  You will then have a filled segment that looks and behaves identically to the rest of the surround because, in essence, it is the same as the rest of the surround.  

Money_Grabber13579

I think there’s possibly another important here for the OP. Limestone is quite a soft stone and will chip and scratch easily. They might well get the current chips repaired but unless they are extremely careful, they are unlikely to be the last ones that occur. Rock is a natural material and so in many respects, any imperfections are all part of its character but I appreciate that a small naturally occurring imperfection is a bit different from a man made scrape - not sure where on the scale the OP’s damage would lie.