John Lewis - 2 year guarantee apple products no receipt

h2oh2o

Thanks - if I could get the receipt I would do that. The date of purchase is on the printout that apple gave me and they said JL should have this info too based on the SN

theonlywayisup

You don't say why you cannot get the receipt but if it is simply a case that the original purchaser has lost it, you could see if they have access to the My John Lewis app/online page.  If they flashed their card when they purchased then the receipt will be retained on their account. 

As you are trying to claim on the JL warranty, then you must abide by their T&C.  If they say jump through this hoop, then jump through this hoop you must. 

GrumpyDil

Problem is the JL guarantee is their guarantee and they write the terms. If one of them is a copy of the receipt/details of the purchase then that is what you need.

I'd suggest carefully reading the terms of the guarantee to see if you can satisfy their terms. If you can't then you will not be able to take advantage of the guarantee. 

Aylesbury_Duck

h2oh2o said:

Thanks - if I could get the receipt I would do that. The date of purchase is on the printout that apple gave me and they said JL should have this info too based on the SN

The trouble is, that's what someone who'd stolen, found or somehow obtained the item would say, which is presumably why a receipt is asked for.

DullGreyGuy

Apple whilst trying to be helpful wont know all the T&Cs of every retailer that sells their products, its simply not realistic.

Guarantees/Warranties are above and beyond any statutory rights and can contain any T&Cs they want... its easy to create some catchy marketing by offering free guarantees/services etc and then just make the terms highly restrictive so few can claim on it. Making them non-transferable and/or requiring proof of purchase are both simple mechanisms to cap liability and perfectly acceptable.

You won't have any statutory rights as you didnt buy them yourself, your gifter potentially could attempt to claim but they are on ropy grounds not being the legal owner any more but JL is ultimately unlikely to pick up on that.

cmthephoenix

h2oh2o said:

Thanks - if I could get the receipt I would do that. The date of purchase is on the printout that apple gave me and they said JL should have this info too based on the SN

I think you need to clarify why you can't get the receipt. If it's because the original purchaser has lost the receipt then there are a number of ways they may be able to prove they legitimately made the purchase - credit card statement at the same time as point of sale, online history etc. John Lewis should accept these because it's a provable purchase on the same date as their records of purchase, rather than just something that has been 'found'. If it's because you don't speak to the original purchaser anymore or they can't be contacted for whatever reason that is going to be somewhat harder.

Manxman_in_exile

@h2oh2o - no doubt what Aylesbury Duck says is the problem...

Aylesbury_Duck said:

h2oh2o said:

Thanks - if I could get the receipt I would do that. The date of purchase is on the printout that apple gave me and they said JL should have this info too based on the SN

The trouble is, that's what someone who'd stolen, found or somehow obtained the item would say, which is presumably why a receipt is asked for.

As others have said, if you are claiming under the JL guarantee it's their guarantee and they make the rules.  Obviously they want to be able to ensure that you are the legitimate owner and they want to do that by asking you to establish a connection with the purchase.  Apple may be able to say it was bought on such and such a date, but do they know who bought it and how it's connected to you?  Without a receipt they (or rather you) can't do that.

Perhaps the purchaser (who I presume has lost or thrown away the receipt?) could establish a link via a credit card or bank card statement, or a JL account?  I don't see how you can use the JL guarantee without enlisting the purchaser's help.

Could the purchaser enforce thair statutory consumer rights and try to argue that the Apple report (have you anything in writing from Apple?) demonstrates that the fault was present at purchase or was otherwise unsatisfactory?  (Somehow I suspect Apple won't have said that... )

born_again

h2oh2o said:

My understanding is that the guarantee transfers with ownership.

I can understand why a receipt is necessary for most products (particularly, around proof of purchase and date). However, given that all of the key information from the receipt is already known by Apple (and presumably JL if they tried) I was wondering how essential the receipt is in this case?

So without knowing just when, where & details of card used of the item was purchased. How do you expect JL to actually find the purchase given the number of purchases a day?

Apple won't know the details of the purchase, only how old they are.

Simple answer is to contact person who gifted them to get the details. Otherwise you are going to be banging you head on a brick wall.

MattMattMattUK

Manxman_in_exile said:

@h2oh2o - no doubt what Aylesbury Duck says is the problem...

Aylesbury_Duck said:

h2oh2o said:

Thanks - if I could get the receipt I would do that. The date of purchase is on the printout that apple gave me and they said JL should have this info too based on the SN

The trouble is, that's what someone who'd stolen, found or somehow obtained the item would say, which is presumably why a receipt is asked for.

As others have said, if you are claiming under the JL guarantee it's their guarantee and they make the rules.  Obviously they want to be able to ensure that you are the legitimate owner and they want to do that by asking you to establish a connection with the purchase.  Apple may be able to say it was bought on such and such a date, but do they know who bought it and how it's connected to you?  Without a receipt they (or rather you) can't do that.

Perhaps the purchaser (who I presume has lost or thrown away the receipt?) could establish a link via a credit card or bank card statement, or a JL account?  I don't see how you can use the JL guarantee without enlisting the purchaser's help.

Could the purchaser enforce thair statutory consumer rights and try to argue that the Apple report (have you anything in writing from Apple?) demonstrates that the fault was present at purchase or was otherwise unsatisfactory?  (Somehow I suspect Apple won't have said that... )

My John Lewis account shows all online and in-store purchases going back to 2014, they are logged by the use of one's "My John Lewis" card, so of the person who purchased them used that, either online or in-store then they will still have access to the receipt. 

Olinda99

Many people buy things from JL without using a JL card - including me.