Warning transferring from virgin to O2
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Giving you guys a heads up I was givin a o2 sim by Virgin media so asked to transfer my old number from Virgin to the new O2 sim and I was charged £40 cancellation fee I ve managed to get it refunded. But any with a virgin media who gets a an O2 sim be aware they could do this to you to.
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If the new sim was because your old sim was out of date or reported lost then the new sim should already have been attached to your number.
My best guess is that the new sim was "for a friend" and by transferring your number to it you have cancelled your contract early.
As this was a transfer within virgin a pac would not have been generated.