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Cancelled holiday
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GaryJohnLittle
Posts: 2 Newbie

Tui cancelled my holiday to Mallorca in June this year, so assuming i was due compensation filled the claim form online waited for a reply and eventually got an email saying a case was open and should wait 56 days, well i'm still waiting. It seems impossible to speak to anyone apart from the sales team its so frustrating its like trying to get in touch with god. My son and his family were on the same flight same holiday and received £350 per passenger. Tui have now sent an email saying that our party are not entitled to anything. Anyone had similar issues, please help.
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Assuming you got a refund of the package holiday I don't think you are entitled to anything further.
Claim compensation for flight delays and cancellations: free tool – MSE (moneysavingexpert.com)
If you booked seperate flight and hotel then you should get the compensation if it was a short notice cancellation.0 -
GaryJohnLittle said:Tui cancelled my holiday to Mallorca
[...]My son and his family were on the same flight same holiday and received £350 per passenger. Tui have now sent an email saying that our party are not entitled to anything.0 -
Yes i did get a refund for my holiday, so did my son, but he still received compensation. By doing so surely Tui have set a president by giving compensation to one family but not another ?0
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Precedent.1
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GaryJohnLittle said:Yes i did get a refund for my holiday, so did my son, but he still received compensation. By doing so surely Tui have set a president by giving compensation to one family but not another ?0
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jon81uk said:GaryJohnLittle said:Yes i did get a refund for my holiday, so did my son, but he still received compensation. By doing so surely Tui have set a president by giving compensation to one family but not another ?
I agree, a bit more info is requird. Having said that every company is different and some are more hard work than others
Good luck either way
Thanks0 -
GaryJohnLittle said:Tui cancelled my holiday to Mallorca in June this yearGaryJohnLittle said:Yes i did get a refund for my holiday0
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