'No account found' Isa transfer issue

Frogletina

I've just arranged a transfer from my Virgin Exclusive Isa, and I found this on the Virgin website

How can I transfer my Flexi Cash ISA to another provider? 

We’d be sorry to see you go but if you want to transfer your ISA to another provider, they’ll ask you to complete an ISA Transfer Authority Form. They’ll then contact us to arrange the transfer.

Please refer to the sort codes below before selecting your existing provider on the Authority Form.

For Sort codes starting with 05 please choose Yorkshire Bank.

For Sort codes starting with 82 please choose Clydesdale Bank.

Aidanmc

Frogletina said:

I've just arranged a transfer from my Virgin Exclusive Isa, and I found this on the Virgin website

How can I transfer my Flexi Cash ISA to another provider? 

We’d be sorry to see you go but if you want to transfer your ISA to another provider, they’ll ask you to complete an ISA Transfer Authority Form. They’ll then contact us to arrange the transfer.

Please refer to the sort codes below before selecting your existing provider on the Authority Form.

For Sort codes starting with 05 please choose Yorkshire Bank.

For Sort codes starting with 82 please choose Clydesdale Bank.

Thanks very much, I never seen that. Its what i assumed was the problem though.