Damaged in transport oled tv

powerful_Rogue

Marcgibb said:

I have just posted this on there Facebook page..

Well Philips has refused to accept any responsibility for my new 65inch oled that was purchased new 3 months ago and was not fit for purpose with a ambilight fault. This was sent to Philips for repair and got damaged in transport. So this is a message for Philips. 

Just to let you know I have contacted my lawyer and Philips Elcare will be taken to small claims court. 

Ridiculous situation, the packing was supplied by Philips, transport supplied by Philips.

Your argument that the tv was packed upside down hold no water.

The box was blank no indication of which way round, the packaging was also uniform all the way round. No indication on the packing instructions to write on the box ship this way up. The packard was accepted by Philips with the box having obvious external damage. 

You have quoted me a repair cost double what the tv cost me new you have had my tv for 7 weeks I had it for 2 weeks

Philips Norway has refused to budge accusing me of “packing the tv upside down” it was the right way up when your transport company removed it from my house. They fixed the transport labels on the box not me. Your packing, your transport. Your responsibility.

Taken to Small Claims Court in Norway?

Marcgibb

Norway equivalent to small claims 

powerful_Rogue

Marcgibb said:

Norway equivalent to small claims 

Have you weighed up the costs? Travel, translation services etc

Marcgibb

I live in Norway my partner is Norwegian 

Marcgibb

I am not letting Philips off with you packed the tv upside down in a blank cardboard box when there transport company applied the delivery labels it’s crazy 

Marcgibb

Philips bears the cost if I win my case 

powerful_Rogue

Marcgibb said:

I live in Norway my partner is Norwegian 

Ah ok. Confusing when you post on a UK Consumer rights forum!

Marcgibb

Yeah I am a uk citizen still 😂 

Alderbank

The Norwegian small claims court system is different from other Scandanavian countries. For instance you don't take your case straight to court, you must first go to the Forliksrådet (Conciliation Board), a sort of mediation.

On this site we usually advise that a lawyer is an unnecessary expense for small claims court but in this case the OP is probably sensible to use an advokat familiar with Norwegian law.

Marcgibb

Yes the case has been register with frolic but it can take 4 months to process I will just have to wait