Washing machine help.

elsien

I have a Hotpoint machine one of the replacements for the whirlpool ones that went up in flames. Model number NSWM743UW.

It’s not been spinning or draining properly and has been showing fault F05. I’ve done a bit of you tubing and if I take the drain pipe out and put it in a bucket then it did spin and drain without showing the fault code.
I’m hoping it’s something really simple like the outlet pipe being frozen but it’s too cold and dark to go out and check at the moment.

I was going to check the filter but I can’t see that it’s got one? The plinth doesn’t seem to want to come off and I don’t want to force it unless I’m sure there is something under there.

Is there anything else I can be checking in the meantime bearing in mind I’m DIY incompetent, don’t want to start dismantling things, and I’m very small so shifting a heavy washing machine around isn’t easy.

OutdoorQueen

Just a thought…Have you tried running it on a hot (60’C +) wash?  Or buy some washing machine cleaner and run the machine with that in the drum?   You can buy it from most large supermarkets, home bargains or  sometimes Aldi.  It might just dislodge something.   

Could the waste pipe have been knocked or dislodged which has stopped water draining properly?  

grumbler

The plinth has to come off.

And you have to explain what's 'outlet pipe' and how the machine is connected to it.

Post a photo?

elsien

It won’t run a full cycle. It gets part way through and as soon as it needs to to drain or spin at any point it just stops. 

The waste pipe was incorrectly and at the moment it is draining now I’ve removed it which is why I’m thinking there might be a blockage in the waste pipe outlet. Just wanting to check everything while I’m at it really.

elsien

grumbler said:

The plinth has to come off.

And you have to explain what's 'outlet pipe' and how the machine is connected to it.

Post a photo?

The second picture which I’m calling the outlet pipe is what takes the water outside to the drain and  the first is what would normally be sitting in it if it wasn’t currently in the bowl. 

The instructions I do have don’t mention anything about there being a filter. Or removing the plinth. 

grumbler

elsien said:

grumbler said:

The plinth has to come off.

And you have to explain what's 'outlet pipe' and how the machine is connected to it.

Post a photo?

The second picture which I’m calling the outlet pipe is what takes the water outside to the drain and  the first is what would normally be sitting in it if it wasn’t currently in the bowl. 

The instructions I do have don’t mention anything about there being a filter. Or removing the plinth.

https://manuall.co.uk/hotpoint-nswm-743u-w-uk-washing-machine/

"PRODUCT DESCRIPTION

...

7. Plinth (removable)"

"The door of my washing machine won't open, what can I do? There can be several causes. The most common cause is the filter being clogged. Unplug the appliance and check the filter. Remove any blockage if necessary. The location of the filter is different depening on the model. "

Lazy idiots! Was it that hard to edit for this particular model?!

Regarding the pipe, is the hose pushed tight into it? If so, you can check whether it's blocked by pouring water into it.

Normally, the pipe is bigger, the hose sits lose in it and the pipe overflows if blocked.

ETA: BTW, what's this white pipe connected to the grey one?

Mutton_Geoff

grumbler said:

ETA: BTW, what's this white pipe connected to the grey one?

I had to look carefully, I reckon that's from the boiler condensate because if you zoom in there is a U bend (trap) and the grey pipe goes through the breeze block just behind the white pipe coupling.

The OP could tap the grey pipe riser where they took the washing machine drain hose from and see if there is any water in it above the level of the outgoing drain. If there is, that could be frozen but I'm surprised the w/m hose didn't just cause an overflow into the cupboard.

grumbler

Mutton_Geoff said:

grumbler said:

ETA: BTW, what's this white pipe connected to the grey one?

I reckon that's from the boiler condensate

My thoughts exactly.

So, if the grey pipe is blocked downstream (and the hose fits tight), then either the condensate flows to the WM or water from the WM is pumped into the boiler. Luckily it's clever enough not to do this.

elsien

Yes the white pipe is from the boiler. Should I look to get that changed?

I’ll check in the morning about pouring water into the grey pipe. I’m tired, I’ve not had tea and I’m not in the mood for scrabbling around in tight spaces.
It is loose though, so yes thinking about it it should have overflowed but there was no water on the floor when I pulled the machine out.


keep the suggestions coming though.  

Mutton_Geoff

Nothing wrong with the condensate going into the drain. The manual says that if it doesn't spin or drain it's because the hose is bent (kinked) or the drainage is clogged. It must therefore have a back pressure detector on it which is why it runs when you remove the hose.

The drain is blocked. Even if it's not frozen, it could probably do with a rodding as detergents often cause gunk that clogs up pipework.

The U bend looks too long to me, the water trapped in the long upright pipe will be level with the bottom of the outlet pipe, if that's 40mm pipe, then you've got at least 120mm of water standing (recommended is 75mm). The plumber has also home made the trap from pipe sections and elbows rather than using a demountable P trap that would be easier to clean/check. 

https://www.drainagesuperstore.co.uk/help-and-advice/project-guides/plumbing-heating/how-to-connect-a-washing-machine-trap/

elsien

So a starting point would be to shorten it?