Taking my EonNext fix to new home with smart meters

Mstty

SMcGill said:

I just got this email from SP who are the provider of the property I’m moving into tomorrow.

We're sorry you've decided to leave us.

We wanted to let you know that there's no need to call us with your final meter readings. We'll take the readings automatically from your smart meter on your switch date and use these to close your account and create your final bill. This will be with you shortly. Can’t decide if this bodes well or not! Maybe EonNext and SP between them have sorted out my switch from day one and SP’s bill to me will be £0 … or I might get the full SP bill that should be paid by the people leaving the property.

I do think this is one of the benefits of the faster switcher service now being active.

Just make sure you take a reading and picture it for posterity and evidence the day you move in👍

macman

To register an account, would there still not be a minimum period on the SP account of at least one day? So the bill could literally be for one day's standing charge only.

wakeupalarm

Can you receive a final bill when you haven't set up an account?  

macman

wakeupalarm said:

Can you receive a final bill when you haven't set up an account?  

The OP has set up an account with SP: they sent him an email saying they were closing his account, however brief the term might have been. It was a deemed account from the moment he occupied the new home.

matelodave

Thats exactly the same as my smart meter which has been successfully read by Eon-Next since this time last year when SYMBIO went bust.

Even the tariff on the IHD is correct and up to date, something it never was, even when the meter was first installed by SSE in May 2017

HOWEVER I still read it myself every month and ensure that the readings that E-N are using on their bills are substantially the same as the meter. I also download and save a PDF copy of my monthly bill.

I would also ensure that you do also read the meter on the day that you take over the property, take a photo and send the reading to both Scottish Power. & Eon.

When you do something yourself you know its been done, when you hope that someone else has done what they should have and then you find out that they didn't, it's a bit late to sort it all out if it all goes wrong. Too many readings are better than too few.

jbuchanangb

My IHD and correspondingly the Bright app are not up to date with the the prices. Still displaying Next Flex from April 2022. But I switched to Next Online V15 in July.

SMcGill

Fingers crossed, it seems to have all worked out. I spoke to someone at EonNext this morning to give a final reading from my old address as only the new one is shown now online, I also emailed hi@eonnext with the readings. Both confirmed that my readings were accepted and the customer service rep said they were now getting readings from both smart meters so the opening reading was provided by SP. Now all I have to do is to figure out how to operate the IHD as the previous owner never switched it on!

SMcGill

Just when I thought it was all sorted …. In walks Scottish Power

I set up an account with them before moving in, just in case the switch to EonNext didn’t happen on moving in day. The switch happened okay (although EonNext aren’t getting readings from the smart meter) but then out of nowhere SP try to take £231 from my account. No email and no statement to explain why.

SP emailed me the day before I moved in saying ‘sorry to see you go’ so I never looked again at the online account I’d set up, but I have now and it says ‘transfer in progress’ (it’s not, it’s completed) and it says nothing about owing them £231!

I’ve blocked the payment and emailed SP to say there’s been a billing error and asked them to confirm I’m not a customer, any advice on whether there’s anything else I should do to make sure this problem goes away?