Smart meter pricing on non peak tariff

[Deleted User]

Pat38493 said:

Dolor said:

All the IHDs that I have seen show a single index reading which is the total of all the registers used since the meter was first installed. For example, for electricity, my IHD shows 02334. The meter register matrix shows T01 1858.27; T02 486.39; T03 0 and T04 0. (note: there is no convention as to which register has to be used for peak/offpeak: my meter registers off-peak usage on the T01 register.)

On my BG display box I have been through every setting in the menu and I cannot find anything that looks like T01 1858.27; T02 486.39; T03 0 and T04 0

That's because those are meter readings, not things on the in-home display.

Pat38493

[Deleted User] said:

Pat38493 said:

Dolor said:

All the IHDs that I have seen show a single index reading which is the total of all the registers used since the meter was first installed. For example, for electricity, my IHD shows 02334. The meter register matrix shows T01 1858.27; T02 486.39; T03 0 and T04 0. (note: there is no convention as to which register has to be used for peak/offpeak: my meter registers off-peak usage on the T01 register.)

On my BG display box I have been through every setting in the menu and I cannot find anything that looks like T01 1858.27; T02 486.39; T03 0 and T04 0

That's because those are meter readings, not things on the in-home display.

I will have a look tomorrow but from memory my meter only displays one reading number on it.  Maybe there is a button or something to see more.

[Deleted User]

Pat38493 said:

[Deleted User] said:

Pat38493 said:

Dolor said:

All the IHDs that I have seen show a single index reading which is the total of all the registers used since the meter was first installed. For example, for electricity, my IHD shows 02334. The meter register matrix shows T01 1858.27; T02 486.39; T03 0 and T04 0. (note: there is no convention as to which register has to be used for peak/offpeak: my meter registers off-peak usage on the T01 register.)

On my BG display box I have been through every setting in the menu and I cannot find anything that looks like T01 1858.27; T02 486.39; T03 0 and T04 0

That's because those are meter readings, not things on the in-home display.

I will have a look tomorrow but from memory my meter only displays one reading number on it.  Maybe there is a button or something to see more.

Very likely - if you can tell us the model number we can find you some instructions.

[Deleted User]

@Pat38493 what is the make and model of your smart meter - not the display box. Most display boxes ( In House Displays) show the TOTAL of all 4 smart meter registers.

PS: the smart meters are normally located in meter boxes.

pochase

Wasn't there a problem with BG, E7 tariffs and smart meters? I seem to remember that BG was unable to do E7 if the customer had a smart meter.

Or was that only for SMETS2 meters?

[Deleted User]

pochase said:

Wasn't there a problem with BG, E7 tariffs and smart meters? I seem to remember that BG was unable to do E7 if the customer had a smart meter.

Or was that only for SMETS2 meters?

You're right - BG E7 and smart meters is a known issue - we don't know yet if that is the issue here (still working on the IHD Vs meter comparison).

OP - have you looked at what you've actually been billed? Like on a statement? Or is the problem only with the handy display inside your house at the moment? (I can't remember if we've asked that)

Pat38493

[Deleted User] said:

@Pat38493 what is the make and model of your smart meter - not the display box. Most display boxes ( In House Displays) show the TOTAL of all 4 smart meter registers.

PS: the smart meters are normally located in meter boxes.

On the actual meter it says Landis-Gyr E470

MSN Z16N050350

@s@Deleted_User I don't have a billing statement on the split tariff yet as I only switched over to it a couple of weeks ago.  I am not on an economy 7 tariff as such - it is advertised as a variable "EV Driver" tariff with no commitment. 

Also as an update, I charged the car again last night after a long trip and this time the IHD did correctly use the £0.12 rate for the overnight charge (which reinforces the fact that it didn't the previous night).  So the IDH correctly used the overnight rate every night except for that one specific night.  Very strange but I guess just a glitch on the IHD box itself.  

It may be a coincidence, but my tariff information has disappeared on the same day from the BG website and many of the options are locked - perhaps they are still updating my account from the recent tariff switch.

I will try out the "Bright" app later if you say it should work on my meter - in the documentation of the app on IOS App store it seemed to suggest that it only works with SMETS2.

[Deleted User]

Pat38493 said:

[Deleted User] said:

@Pat38493 what is the make and model of your smart meter - not the display box. Most display boxes ( In House Displays) show the TOTAL of all 4 smart meter registers.

PS: the smart meters are normally located in meter boxes.

On the actual meter it says Landis-Gyr E470

Ah, that one again.  There are several different variations of that meter, both SMETS1 and SMETS2, all of which have different ways of seeing multiple registers.

Sounds like the problem might be solving itself though - all I can suggest is to look at what you actually get billed in the future to see if it looks right - the IHD is not always quickly updated if something changed but the numbers on it are not used to work out how much you should pay. 

[Deleted User]

I will try out the "Bright" app later if you say it should work on my meter - in the documentation of the app on IOS App store it seemed to suggest that it only works with SMETS2.

The Hildebrand website (the owner of BRIGHT) states SMETS2 and SMETS1 meters connected to the DCC Network.

Confusingly, L&G has a policy of annotating numerous meters as E470. The SMETS2 version comes in two sizes!

Guide to reading your meter:

https://octopus.energy/blog/how-to-read-your-meter/

Pat38493

[Deleted User] said:

Pat38493 said:

[Deleted User] said:

@Pat38493 what is the make and model of your smart meter - not the display box. Most display boxes ( In House Displays) show the TOTAL of all 4 smart meter registers.

PS: the smart meters are normally located in meter boxes.

On the actual meter it says Landis-Gyr E470

Ah, that one again.  There are several different variations of that meter, both SMETS1 and SMETS2, all of which have different ways of seeing multiple registers.

Sounds like the problem might be solving itself though - all I can suggest is to look at what you actually get billed in the future to see if it looks right - the IHD is not always quickly updated if something changed but the numbers on it are not used to work out how much you should pay. 

Interestingly the box has done the same thing again today exactly one week later - on all the intervening days it correctly applied the lower tariff to non peak hours.  It seems like my IHD does not like Thursdays!