Flights changed to day BEFORE scheduled flight!

eskbanker

SGAdamson said:

The agent was Skyscanner...

Are you sure?  Skyscanner built its name as a comparison site and to the best of my knowledge doesn't actually handle bookings itself but refers the user to actual travel companies to do so.

SGAdamson

The original E-ticket & flight itinerary was sent to my email from Skyscanner when we booked on the 11/06/2022.

We did not receive any other correspondence from Skyscanner (or any other travel company) regarding changes to our flight.

The first correspondence we had from SwissAir came on the 18/11/2022 with the new flight itinerary.

If any other travel company was involved in the booking process then we were not made aware of this.

bagand96

SGAdamson said:

The original E-ticket & flight itinerary was sent to my email from Skyscanner when we booked on the 11/06/2022.

We did not receive any other correspondence from Skyscanner (or any other travel company) regarding changes to our flight.

The first correspondence we had from SwissAir came on the 18/11/2022 with the new flight itinerary.

If any other travel company was involved in the booking process then we were not made aware of this.

Your flight wasn't moved to the day before.  Your flights were cancelled and you were moved to alternative flights.  The outbound flight number being the same doesn't matter, airlines use the same flight numbers daily. 

It sounds as if this timetable change was made by Swiss many months in advance but for some reason you weren't notified.  You booked via an agent, so normally the notification from the airline would go to the agent, and then the agent would get in touch with you to sort out your options.  This process must have broken down so you'll need to find out if it's Swiss or Skyscanner that failed to notify you.  It's certainly not unheard of for shoddy travel agents to not notify customers.

The email from Swiss 4 days before travel seems odd though.  Can't really explain why that would be.  It might point to Swiss being at fault, but it might not. 

There must have been another travel company involved as Skyscanner are just a comparison site, however they did offer direct booking options but the actual booking was with an affiliated agent.  Skyscanner is part of Trip.com so it may well be then.  You need to have a closer look at your confirmation email.

peaenjay

I recently had a KLM flight from Budapest cancelled within 24 hours of departure. My rebooked flight arrived at my destination 6 hours earlier. I filed a claim and KLM issued a compensation refund and quoted the relevant regulation as justification. My advice is make a claim, the Delayed Flight compensation title of this forum is misleading, flight changes which are outside the time limit and early are also within the ruling.