Booking.com flight issue

mojopolo

Hi all - looking for some guidance on how to handle this situation.

In July I booked 4 return flights through Booking.com to spend Christmas with family in New Zealand (we had a death in the family when there were Covid travel restrictions so this is a big deal to us).  When booking I paid extra for flexible tickets.

On Thursday (1 Dec) I contacted Air New Zealand about a seating issue, and it was only then I was informed that one of our flights home (AKL to SFO) was no longer operating.  Our flight had been changed to two days later but the connecting flight (SFO to DUB) was still booked for the original date (ie two days earlier).   

Booking.com did not inform me of the change and is still showing my original flights when I check my booking online.  Air New Zealand told me that they had made Booking.com aware of the issue in August.

I have been in contact with Booking.com everyday since I became aware of the issue.  On Friday they sent a request to Air New Zealand to seek approval to change the homeward flight to 1 Jan (original date was 4 Jan).  As yet, nothing has been confirmed and I have nothing in writing from booking.com.  I've also contacted Air New Zealand who have told me that they can't deal with me directly, only through booking.com.

We are due to fly out, in six days time, on Sunday 11 December but as yet I have no confirmation that we have a return flight.

Any advice is much appreciated.
  

CKhalvashi

Hello!

The flight should be Booking's problem to sort.

ANZ are correct that at this stage they do not have any right to make changes, this right is reserved for their client.

daveyjp

Any advice?  Book direct with the supplier, not a modern day equivalent of a bucket shop.